Rezen Retreat Imperial Street Boutique (Hangzhou West Lake Hubin)

Feeling of staying at the hotel: 1. The daily fruits and two bananas in the room are not at all concerned, much worse than many chains; 2. On the third night of the stay, I originally wanted to see the night view of Hangzhou from the balcony. When I turned around, my feet were stuck between the wooden boards and the stone joints on the balcony. At that time, I was so painful that I couldn’t walk and I went back to my room after a short rest. , I found that a large piece of skin was peeled off and needed to be disinfected, so I called the front desk and asked someone to help me handle it. After making two calls, the front desk brother told me that I needed feedback. I asked more than twice and I needed to wait. How long does it take to slowly tell me that I need to wait for half an hour, if something really goes wrong, the hotel will solve it in half an hour? 3. During the period, a waiter came twice and gave a nail clipper once. I said you could find a gauze for me, and iodophor disinfected me. I also briefly talked about the cause of the injury. Let your leader come and reply that the leader is not there. The second time I gave two band-aids, I said my band-aids will definitely not work, you can help find gauze, iodine, and talk about the cause of the injury, the customer service aunty went to help find; 4. When I heard that my brother said that I needed to wait for half an hour, I was disappointed that the hotel dealt with too many problems, and I ordered iodophor and gauze at Meituan; 5. After half an hour, a lady took iodophor and knocked on the room with gauze, and asked me where I was hurt. After I showed it, I asked if there was any sprain. I said it was a bit, and then I didn’t listen. If she is concerned (for example, if it’s serious now, see if you want to go to the hospital), maybe I was brushing my teeth, so she withdrew. I also didn’t say that if there is a problem with sprinkling later, you can always find me and wait. Later, I looked at the iodophors they sent. I was decisively thankful that I bought the iodophors myself. 6. This injury does not require you to pay for the medicine and go to the hospital to sprinkle it, but your timeliness and attitude to solve the problem make me feel that I am staying in a very poor hotel, and Meituan's timeliness is faster than yours; 7. Worthy of praise: When checking in, the little brother at the front desk took the initiative to help upgrade to an executive room;

The toilet flush is too small. It is consistent with the common problems reported by other customers. The paper can't be flushed out, so we still need to improve it. In addition, on the Ctrip order, there is no fruit wine and custom cups for check-in. Although I don’t care too much, it makes people feel that the goods are not in the right version...

The location of the hotel is great, and it is very convenient to travel. It is very close to all major attractions. It is only 1.5 kilometers away from the West Lake, 300 meters from the subway, and the bus station is at the door. The Southern Song Dynasty Imperial Street is right next to it. It is 100 meters walk away, 5 stars praise, itself The building is invincible and beautiful

The location is good, almost four to five hundred meters away from Hangzhou Metro Line 1. The hotel is not big, but the facilities are complete. Originally, I ordered a double room with no window, but the hotel arranged for me to live in a room with a window, but the window was a bit smaller, so I just stayed for one night, so I didn’t care about it. The room is clean and the washing area is quite large. I like this better. The small towel seems to be used for a long time, so the side is broken, there are bathtubs and showers, and the toilet is smart. The toiletries are lavender, which I think is okay. If you have a chance in the future, you will consider staying in this hotel

The front desk service is very good. Special awards are given to Feifei, the front desk staff. The service is professional and timely. The arranged room orientation is my ideal type. I will stay again next time.

I stayed in the most dissatisfied hotel in Hangzhou for a week. The door smelled very musty. I opened the window thinking that it might be humid, but it did not clear up all day. The strangest thing is that the water in the bathtub leaked to the bathroom floor and flooded. Later, it was discovered that there was a problem with the installation of the drain. After half a tank of water, I didn’t dare to continue. After thinking of a lot of ways, the leakage could not be drained until the next morning. . If the bad hardware is my luck, I can bear it, but the breakfast service is really unbearable. I read the comments on the special price-added breakfast. I ordered a 9 o'clock meal on the first day. However, due to temporary incidents, I told the front desk to advance to 8 o'clock the next day in the evening, and also reminded me not to forget. Sure enough, it didn’t arrive at 8 o’clock the next day. I called the front desk at 8:15. I kept making two phone calls and said it was delivered until 8:45. It was delivered immediately after hanging up for 2 minutes. The waiter was still looking upset. Maybe it was 9 o’clock, but it was served. How many times have to be told before the time, and after talking so many times, I don’t know if I want to follow the restaurant. Come to be funny? Because I was waiting for this breakfast, I almost missed the train. I always say that the hotel’s breakfast and decoration are quite distinctive, but the management is too poor, I’m sorry for the price of nearly 500, and I won’t stay in Licheng’s hotel in the future.

The room is very spacious, room service is in place, the front desk is very kind, and proactively help solve problems. The geography is very good, it is very convenient to go to the Royal Street, a very good hotel, it is recommended!