Brook Hotel (Hangzhou West Lake) Reviews
Brook Hotel (Hangzhou West Lake)
No. 377, Zhongshan South Road, Hangzhou, ChinaView Hotel Details
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1 night
Brook Hotel (Hangzhou West Lake) Guest Reviews
4.5/5
Good
2151 review
Verified reviewsLocation4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All Reviews(2151)
Positive reviews(2048)
Reviews with photos/video(434)
Classy environment(343)
Friendly front desk staff(129)
Many dining options(108)
Close to scenic area(107)
Average sound insulation(92)
Well decorated(67)
Well designed(65)
Convenient public transportation(21)
Negative reviews(103)
DiChien
Family Room
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jun 21, 2024
The room is very clean, and the toilet has a speaker that is able to connect bluetooth to the phone and listen to the music while showering. The hotel also has laundry self-service for tourists to use while staying. Overall, the room is nice and located near Food Street.
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
J.Vansen
Guestroom (Double bed)
Stayed in May 2024
Family
18 review
Outstanding
Posted on May 27, 2024
Great location. Morning market is just right next lane. Would definitely stay again. Room is excellent as well
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
ivonne8a93
Guestroom
Stayed in Apr 2024
Friends
32 review
Very Good
Posted on Apr 14, 2024
The hotel has an excellent location and the area is beautiful to have a stroll under nature. The teal accents in the whole facility made it look super chic and modern, with great taste decoration everywhere. Two things i didnt like where the staff taking pictures of each guests’ faces, which we’ve never experienced before, as well as being woken up at 8 am by the cleaning staff knocking the door as if they are not sure if there are guest or not inside.
Room is comfortable, clean and spacious. Amenities are good too.
6/10
Response from Property: Hello dear guest!Thank you for taking the time to review the hotel. As for your question about taking photos of faces: Because our public security system was undergoing maintenance and upgrades recently, we were unable to register on the public security system at that time. Therefore, we have to take photos of individual guests, which is very important. Thank you for your valuable comments.We will report this issue to our leadership and rectify it.Brook Hotel wishes you a happy life!Brook Hotel also welcomes your next visit!
Thu
Cozy Tatami Room
Stayed in Mar 2024
Friends
2 review
Amazing
Posted on Mar 26, 2024
Perfect location and nice decoration, the room is so functional with 2 speakers, smart mirrors and automatic curtains,…the welcoming effect inside room is so interesting and unique. Staff is so friendly and helpful with high quality service even with affordable price. Thank you Front desk小林so much for the excellent support. I will comeback for the next trip to Hangzhou. As a 5 stars Front Office before i really appreciate your service!
Response from Property: A home away from home experience. Your satisfaction makes us extremely happy; your comments make us feel extremely honored. To win your love, we know that only through unremitting efforts can we do better. I hope you can come often and wish you happiness and health every day! Providing you with thoughtful and considerate service has always been the pursuit of Brook Hotel. We are also very happy to see you so satisfied. I hope Brooke will add color to your trip and look forward to your visit again.
HahahaVN
Cozy Tatami Room
Stayed in Mar 2024
Couples
10 review
Amazing
Posted on Mar 19, 2024
During my stay at the hotel, I was impressed by the attentive staff who provided excellent service throughout my visit. The hotel itself was clean and well-maintained, with a pleasant aroma in the air. Its convenient location made it easy to find and accessible for transportation to various attractions and dining options. However, the room I booked for two people didn't have a window, which made it feel a bit claustrophobic at times. Nevertheless, considering the reasonable price compared to other accommodations in the city center, it was still a good value for the money.
Response from Property: Dear guest, thank you for staying at Hangzhou West Lake Brook Hotel. The hotel is located in the Food Street of the Drum Tower Scenic Spot in the Imperial City of the Southern Song Dynasty, adjacent to the West Lake Scenic Area and Wushan Scenic Area. It is about a 5-minute walk to the Southern Song Dynasty Imperial Street and Hefang Street. Special snacks are nearby. All entertainment supporting facilities are available. The hotel has a strategic location, close to the Drum Tower, a famous attraction in Hangzhou. We will continue to provide guests with more warm in-store services, and Xiaobu sincerely welcomes you and your family and friends to come and stay again. Hotel Supervisor: He Yan
Guest User
Guestroom (2 beds)
Stayed in Jun 2024
Friends
2 review
Posted on Jun 24, 2024
The room is a bit old and dirty. But the service is quite good. We are allow to store out luggage. The location is quite far from metro but near to bus stop. The hotel is near to some walking streets too.
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Anonymous User
Loft
Stayed in Jun 2024
Business travellers
5 review
Outstanding
Posted on Jun 19, 2024
The staff provided excellent and lovely service, and they gave me lychees for free to eat. The room was also very beautiful and I stayed there for several days
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Lisbecitatm
Guestroom
Stayed in Jun 2024
Solo travellers
11 review
Outstanding
Posted on Jun 28, 2024
Nice place to stay. Clean and comfortable. Staff speak a little English and they are very helpful
JohnMarkR
Selected Budget Room
Stayed in May 2024
Solo travellers
21 review
Very Good
Posted on May 19, 2024
Great location and clean. Could have done without the “Sexy Time Music” that starts playing when you open the door 😂
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, we will improve the shortcomings, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Ksenia Li
Guestroom
Stayed in Jun 2024
Solo travellers
4 review
Great
Posted on Jun 29, 2024
Superb location! Clean and cozy rooms! Pefect bed and perfect shower! Cost efficient enough.
Guest User
Guestroom (2 beds)
Stayed in May 2024
Family
3 review
Outstanding
Posted on May 27, 2024
It is a 5 star rating for this hotel. A very good restaurant is only 5 mins walk away. Enjoy v much staying here. I hope they can upgrade the washing machine area with a tumble dryer.
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place,since the laundry room was ercently installed ,it is indeed relatively simple, we will improve the environment and facilities of the laundry room as soon as possible.Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Guest User
Selected Budget Room
Stayed in May 2024
Solo travellers
7 review
Outstanding
Posted on May 17, 2024
Nice location that is walkable to both Hefang St & to Westlake itself. Lots of food.options within walking distance too! Water dispenser at hotel lobby is nice as well
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us. I am glad to hear that you enjoyed your stay at the hotel and appreciated the service and facilities. Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Anonymous User
Cozy Tatami Room
Stayed in Jun 2024
Friends
25 review
Posted on Jun 18, 2024
The location is nice, but bathroom smells very bad.
It's okay for one or two nights.
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Lay Tin
Guestroom (2 beds)
Stayed in Apr 2024
Friends
4 review
Posted on Apr 22, 2024
Non smoking room ordered but the room was filled with past customer smoking smell... Rokm small n dark even with window but do not want to open it as it was very close to other building (hand could touch other building window n say Hi to ppl next build if u like)..long walking distance from closer metro.. Ard 20to25mins...that's my feedback overall.
Response from Property: Dear Guest, First of all, thank you for choosing our hotel among many hotels. Secondly, I am sorry that your stay was not satisfactory. The hotel has always been in line with the people-oriented and provide guests with safe, reliable, comfortable and clean concept, for the problems you raised the hotel will actively improve and solve, hope you can come back to our hotel next time in Hangzhou, give Xiaobu a chance to make up for regret and witness the growth of Xiaobu. Finally, I wish you a happy life. Hotel Supervisor: Xiaowang
Guest User
Cozy Tatami Room
Stayed in Jun 2024
Couples
10 review
Great
Posted on Jun 12, 2024
It was the perfect location and the staff was really friendly, would recommend!!
Response from Property: Dear guest, thank you for choosing Brook Hotel West Lake Hangzhou and sharing your stay experience with us. We are very happy to know that you had a pleasant time in the hotel and affirmed our services and facilities. Your good comments can help more guests understand us. We will continue to provide guests with more warm in-store services. Xiaobu also sincerely welcomes you to visit again with your family and friends.
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