Eliana Premio Hotel Hanoi

I had a wonderful stay at this hotel! The staff were very nice and kind — always smiling and ready to help with anything I needed. Their warm hospitality made my trip even more enjoyable. Highly recommend this place for anyone looking for a friendly and comfortable stay! .

I stayed in this hotel for three nights as I was traveling through Asia and made a stop in Hanoi.  I was very satisfied with the hotel. Here are some things I want to highlight: - The room was clean and had a cozy vibe. - The breakfast was included in the price and very good. The variety was decent and on request you could get several kinds of eggs (scrambled, omelette … you name it). - The staff was very friendly and welcoming - Conversation in English was no problem. - I can totally recommend to book an appointment at the connected spa below the hotel. You get a special rate and the massages are really good. Besides the positive points, I want to mention two heads-up: - For extra privacy, be careful when choosing the room: Even if they have a window, it might be a window, which is kind of internal (facing the hallway and another room). Because of the other room and people walking by in the hallway, I kept the blends shut the whole time. - Although the stuff was very friendly, there was one situation that should not happen: after I arrived in my room, the staff wanted to hand me some additional information and she mentioned she'll come back in a few minutes. And that time I went to the toilet and without knocking at the door or mentioning that she is back, she use the master key-card to unlock my door and went straight into my room. After I mentioned that I'm on the toilet she was gone quickly, but in terms of privacy that should not happen and the ladder should be respected. Overall, I can recommend the hotel to anyone who wants to have a perfect price-value-ratio in central Hanoi. Additionally, I want to highlight that I was able to add one night very spontaneously and even got an upgrade to a bigger balcony-room for the same rate as my small room before. I value this flexibility very high, which is why the two heads-up don't change my recommendation.

Great space for my family of four. Bed is clean and spacious. Toilet is a bit dated but functional with hot water.

The hotel is very good value for money but the friendly and helpful staff added to the experience and made the stay exceptional. Happy to recommend this hotel.

Very helpful staff name Quinn Clean, tidy and near train street

Great location of the hotel, nice breakfast and friendly staff