Hanoi Solis Hotel

Thank you for the beautiful setup. It made our day more memorable. The staff are very nice and helpful.

We received one the best service from the staff in this hotel. From the moment we arrived at the hotel till the date of our departure, they were very friendly, helpful and sincere. We made some suggestion about the guestroom experience and we hope they will improve for the next guests.

Conveniently short located to all directions, good renovated property. Excellent service from the staff, you'll feel like a queen or king. They even noticed my birthday and made a surprise room decoration. Proper breakfast options with freshly made soups and egg styles, fresh bread and fruit. Would book again. Rooms with windows, take that with a grain of salt ( as the rest would be in Hanoi.) my window was the window to the bathroom 😂 Having no ouside window, makes it a quiet room ☺️

When we arrived at the hotel, we were warmly welcomed by a lady at the reception. She took the time to sit down with us and shared recommendations on places to visit and things to do in Hanoi, which was a thoughtful and pleasant start to our stay. Unfortunately, our first impression of the room quickly changed. As soon as we entered, we noticed that one of the curtain blind hooks had come loose. We brushed it off, thinking it might just be an isolated issue. However, things only got worse as we continued inspecting the room. In the bathroom, the shower head was loose and water was leaking from the connecting pipe whenever it was turned on. There were also black specks of dirt or dust inside the bathtub, making it feel unclean. The biggest concern, however, was the towel rack. It was literally half-detached from the wall and hanging at a noticeable angle. This wasn't just a maintenance issue—it was a serious safety hazard. If it had fallen on a guest, the consequences could have been severe. It's disappointing that such an obvious issue was overlooked before assigning the room to guests. Another letdown was that the handheld shower for the bathtub had been removed, leaving only the fixed shower head. It made the bathroom feel incomplete and inconvenient to use. Instead of relaxing after checking in, we found ourselves inspecting the room for faults. It honestly felt as though we were the hotel's maintenance inspectors rather than paying guests. As it was already close to midnight, we headed down to the reception to report all the issues. A male receptionist attended to us and listened to our concerns. However, the only solution initially offered was to move us to another room the following day. While we understood that it was late at night and room availability might have been limited, we felt some form of compensation was reasonable given the time we had spent dealing with these problems instead of enjoying our stay. Eventually, the hotel upgraded us to a family room. The room was much more spacious, with a separate living area, comfortable seating and a large bed, which we appreciated. However, another issue soon became apparent—the air-conditioning. Even after setting it to 16°C, the room still felt as though it was around 25°C. It was far from comfortable. In the end, I moved to sleep on the cushions in the living area because there was a ceiling fan overhead, and it was noticeably cooler there than in the bedroom. To make matters worse, the breakfast selection was rather limited. While the food was fresh, the variety was lacking and the spread felt quite basic. It leaned more towards a simple, healthy breakfast rather than the standard you would expect from a hotel that markets itself as offering a more comfortable or premium experience. What made the experience even more disappointing was that this hotel had a **5-star rating on Trip.com**, which gave us high expectations before booking. Based on the reviews and rating, we expected a well-maintained room, comfortable facilities and a pleasant stay. Instead, what we experienced was the complete opposite. The numerous maintenance issues, safety concerns, poor air-conditioning and average breakfast simply did not reflect the quality that a highly rated hotel should provide. Overall, while the staff were polite and welcoming, the poor maintenance of the rooms, lack of attention to detail and underwhelming facilities made our stay disappointing. The hotel certainly did not live up to the expectations created by its 5-star rating on Trip.com. Unless significant improvements are made, I would recommend thinking twice before booking this hotel.

Fantastic boutique hotel in the middle of spas and near the famous church. Pizza 4P is just right behind the hotel and the night market is within walkable distance. The staff were extremely polite to me and a shout out to the manager Ms Mia and the bellboy (Sorry I forgot your name!). Did not try their sky bar as this time of the year is incredibly hot (Summer in Hanoi is no joke) but do see some upsides to it if you come in the right weather.

We had a wonderful stay at this hotel in Hanoi. The hotel was very clean, comfortable, and well maintained throughout our stay. The location was perfect and within walking distance to many of the places we wanted to visit, which made exploring Hanoi very convenient. A special thank you to the reception staff who were always friendly, welcoming, and helpful during our stay. Their service really made us feel comfortable and cared for. Overall, we were very happy with our experience and would happily stay here again.

Overall, we had a pleasant stay, particularly because of the hotel’s excellent location and attentive service. The staff were friendly, responsive, and genuinely made an effort to address any issues we encountered. That said, I feel the hotel is closer to a four-star experience than a five-star one, particularly when it comes to the facilities. The property feels somewhat dated, and when we first arrived, the shower was clogged and the water temperature was extremely hot and difficult to adjust. Thankfully, the staff responded quickly and managed to resolve the issues. What impressed me was how well they handled the situation afterward. As a recovery gesture, they kindly provided complimentary airport transportation, which we really appreciated. This showed that the team cared about our experience and was willing to go the extra mile to make things right. Overall, I would say the hotel’s location and service are its strongest points. While the facilities could use some updating, the staff’s professionalism and service recovery made our stay a positive one. In my view, it is a solid four-star experience rather than a true five-star hotel.

Hotel is very conveniently located in the Old Quarter. The rooms are nice and clean and the rooftop bar offers a nice view of Hoan Kiem lake. There was one evening when the power supply was disrupted 3-4 times for around 1-2 minutes, causing inconvenience.