Thang Loi Hotel

My kids like this place very much since the space and view is really perfect. Lots of tree are around and all rooms have lake view. Breakfast is ok. We will stay again in our next trip to Hanoi. Recommend

This place is a dump! The floors were filthy, the bathroom dirty, windows dirty. Towels were threadbare including holes and dingy. The beds were vert uncomfortable. Sheets threadbare and only one pillow. The hotel was not kept up and was not in a good location. Worse place ever!

The hotel is in an upmarket location. Sheraton and Intercontinental are adjacent. Unlike them, however, this has no elevator. You carry your own luggage. The room was sp****. There is an electrical outlet for either the TV or wifi. Choose 1. There are no bedroom slippers. That is a deal breaker for me. The only upside—it’s cheap. As I checked for mid December, the Sheraton is more than 8 times the rate; Intercon is almost 7 times. And yes, get a lake view room.

I went there for event of company for the meeting around 700 pax. I got the room with view of lake same side with restaurant and bar. Breakfast is basic and same for everyday. Good price compaire with old town, same price in old town you got the room No window, but I got room with view on the lake. Value for money!

I stayed there two nights. The reception and breakfast staff speak absolutely no English. I had to use GoogleTranslate to communicate with them. They gave me a room with two twin beds even though I was alone. The receptionist came running, out of breath, to my room to offer me another one with a king size bed. I think they realized their mistake. The room was dirty and the pipes full of limescale. I reported it to the housekeeper who confirmed with me the deplorable state of the room. Then work throughout the hotel was underway. No one warned me at check-in. Impossible to take a nap or sleep in because of the noise of the machines and the banging of hammers on the walls. At the beginning of the afternoon, the cleaning staff were mopping the floors: no warning of the danger of slipping on the tiles. I was wearing the room slippers when I came down to go to the pool. I slipped on the wet tiles, and the employees couldn't think of anything better than to laugh and look at me without offering to help. They then continued to laugh, telling me “be careful, be careful!”. I am outraged. At the swimming pool, the lifeguard took a photo of me without my knowledge. When he saw that I had surprised him, he quickly put his phone under his thigh. Humiliating. Finally, at check-in no information regarding breakfast was given to me. I had to ask the housekeeper. First breakfast I was served two eggs, three toasts and two pieces of fruit. That's all. No juice, no condiments, no sweet offerings. I left hungry. Second breakfast was a buffet. I didn't understand the difference between the two mornings which seemed surreal for a 4 star hotel. For someone who works in hotel management, believe me, I am very disappointed with the quality of this four star. Neither the staff, nor the infrastructure, nor the room is up to par. I will never come back here, that's for sure.