Hong Ngoc Dynastie Boutique Hotel & Spa

Hong Ngoc Dynastie Boutique Hotel & Spa Reviews

Hong Ngoc Dynastie Boutique Hotel & Spa

30 - 34 P. Hàng Mành, Hàng Gai, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
Hong Ngoc Dynastie Boutique Hotel & Spa
Hong Ngoc Dynastie Boutique Hotel & SpaHong Ngoc Dynastie Boutique Hotel & SpaHong Ngoc Dynastie Boutique Hotel & Spa
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Guest Reviews of Hong Ngoc Dynastie Boutique Hotel & Spa

8.9/10
Very Good
99 review
Verified reviews
Location9.0
Amenities8.5
Service9.0
Cleanliness9.0
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All reviews(99)
Positive reviews(27)
Reviews with photos/video(8)
Great service(9)
Delicious breakfast(4)
Negative reviews(2)
Pusas
Deluxe Double Or Twin Room With Internal Window
Stayed in Nov 2024
Couple
4 review
10/10
Outstanding
Posted on Jan 12, 2025
Love that hotel . Next visit yes wt them
Response from Property: Thank you so much for your kind words! We're thrilled to hear you loved your stay with us. We can’t wait to welcome you back on your next visit—see you again soon!
Nomad33
Deluxe Double Or Twin Room With Internal Window
Stayed in Jul 2024
Traveling with friends
13 review
9.5/10
Amazing
Posted on Sep 4, 2024
The location is superb. The room is a restoration of 19th century building and the room is big. The front desk staffs are very helpful and breakfast spread is very decent. However, the internet connection is poor. We couldn't get much signals through our stay.
Response from Property: Thank you for your kind feedback! We're glad you enjoyed our superb location, spacious historical room, helpful front desk team, and breakfast spread. We're sorry to hear about the internet issues during your stay. Please know we're working to improve our Wi-Fi for a better experience in the future. We hope to welcome you back again soon!
Guest User
Deluxe Double Or Twin Room With Internal Window
Stayed in Jul 2024
Business traveler
14 review
10/10
Outstanding
Posted on Aug 7, 2024
Hotel location, cleanliness, service and people are great, will book again
Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed our location, cleanliness, service, and team. It means a lot to us that you’d choose to stay with us again — we look forward to welcoming you back soon!
Anonymous User
Deluxe Double Or Twin Room With Internal Window
Stayed in Jun 2025
Family
2 review
9.0/10
Great
Posted on Jul 20, 2025
Very helpful staff
Response from Property: Dear valued guest ,Thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet expectations. We understand your concerns about , and we are actively working to improve this.We appreciate your feedback—it helps us provide a better experience for all our guests. We hope to have the chance to restore your trust in the future.Kind regards,
Guest User
Deluxe Double Or Twin Room With Internal Window
Stayed in Aug 2023
Couple
5 review
8.0/10
Very Good
Posted on Nov 18, 2023
Hotel is location around famous food places. Distance to places is walkable. The staffs are very friendly and helpful.
Response from Property: Dear Cheryl ,Thank you for your kind review! We're so glad you enjoyed our convenient location near many popular food spots and attractions within walking distance.It’s also wonderful to hear that our staff made a positive impression with their friendliness and helpfulness.We truly appreciate your feedback and look forward to welcoming you again in the future!Best regards,
johny cabrera
Deluxe Double Or Twin Room With Internal Window
Stayed in Jul 2023
Business traveler
30 review
8.0/10
Very Good
Posted on Oct 30, 2023
Nice hotel. But try to get a room with windows. The ones without windows are moldy.
Response from Property: Dear johny cabrera ,Thank you for your feedback and for staying with us. We're glad you found our hotel nice and appreciate your honest comment about the room.We’re sorry to hear that the windowless room did not meet expectations. We take concerns about air quality and comfort seriously, and we’re actively working to improve ventilation in those rooms to ensure a better experience for all guests.For your next visit, we’d be happy to help you select a room with windows to ensure a more comfortable stay. Thank you again for your valuable input — it truly helps us improve.Best regards,
Guest User
Deluxe Double Or Twin Room With Internal Window
Stayed in Feb 2024
Couple
4 review
10/10
Outstanding
Posted on Jun 10, 2024
Good hotel and great location
Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed our location, cleanliness, service, and team. It means a lot to us that you’d choose to stay with us again — we look forward to welcoming you back soon!
Xiaohanshuotazaixiangxiang
Deluxe Double Or Twin Room With Internal Window
Stayed in Jul 2025
Couple
52 review
6.7/10
Posted on Aug 16, 2025
An objective review of this hotel: Pros: 1. The location is fantastic. As long as it's in the Old Town, it's fantastic, close to everything and within easy walking distance. Nearby Michelin-starred restaurants are all within a 10-minute walk. 2. The front desk staff speaks excellent English and is very patient. They can help you with many questions and explain things clearly, even providing maps. 3. The lobby is excellent, with ample air conditioning and excellent security. There's always someone at the front door to help you with your luggage. 4. The air conditioning is always on. Hanoi's summers can be incredibly hot, but entering the hotel instantly brings a cool, calming feeling. Cons: The in-room amenities at this hotel are quite average. 1. The hotel's linens are comparable to those of over 100 hotels in China. 2. Guests staying here should be aware that rooms above the 8th floor require walking distance. You can refuse these requests and request a room change. 3. The soundproofing is quite poor; you can clearly hear people talking outside. But objectively, the construction quality of the buildings in Hanoi's Old Quarter is generally similar. Don't worry too much about it. It's pretty much the same everywhere, unless you're staying in the New Quarter. 4. Room 904, which I stayed in, was a disaster. Avoid it because it's next to the elevator and above the staff dormitories. The air conditioner also made unusual noises. At night, the elevator, the staff washing machines, the dormitories, and the air conditioner were all making noises. It was unbearable... Overall, I think this hotel is pretty good for around 200, but for over 300, I don't think it's worth it.
Original textTranslated by Google
Response from Property: Room amenities are basic: The linens and amenities are similar to those of budget hotels in China costing just under 100 yuan, a bit barebones. Some room types are inconvenient: Rooms on the 8th floor and above require climbing stairs. We recommend confirming this in advance and requesting a room change if necessary. Soundproofing is average: Sounds from the hallway and neighboring rooms can be clearly heard, but this is common in the Old Town area due to the structure, so we recommend taking it with a grain of salt. Some rooms should be avoided: My experience with room 904 was poor. It's next to the elevator shaft and above the staff dormitory. At night, I could often hear the elevator, washing machines, and staff members moving around. The air conditioner also made some noises, disrupting my sleep. Overall, this hotel offers good value for around 200 RMB. However, above 300 RMB, I think the value isn't worth it. This hotel is suitable for travelers who prioritize location and service over amenities.
Guest User
Deluxe Double Or Twin Room With Internal Window
Stayed in Oct 2024
Other
1 review
9.0/10
Great
Posted on Dec 1, 2024
Friendly staff. Good location. I was satisfied. Breakfast was not bad and delicious. It is a good location for walking around Hoam Kien.
Original textTranslated by Google
Response from Property: Thank you for your lovely feedback! We're so glad to hear you enjoyed our location and had a satisfying stay. It's great to know our breakfast hit the spot and that our team made you feel welcome. We hope to see you again soon for another great visit near Hoan Kiem!
Guest User
Deluxe Double Or Twin Room With City View Non Smoking
Stayed in Sep 2024
Family
1 review
9.0/10
Great
Posted on Oct 28, 2024
The location was good, the staff was friendly, and it was comfortable and nice. The only thing was that the water pressure in the bathroom was low, which was inconvenient. I had to flush the water several times, and I ended up using the bathroom in the lobby on the first floor. The staff was friendly and nice, but if the bathroom was fixed, I would like to use it again next time, but if I have to suffer because of the bathroom again, I don't think I can go ㅠㅠ
Original textTranslated by Google
Response from Property: Thank you so much for your honest and detailed review. We're really happy to hear that you enjoyed our convenient location, comfortable rooms, and especially our friendly staff—it means a lot to us.We’re very sorry to hear about the inconvenience with the bathroom water pressure. That’s definitely not the experience we want our guests to have, and we appreciate you bringing it to our attention. Our maintenance team has been informed, and we’re working on resolving the issue as soon as possible.We truly hope you'll give us another chance in the future. We’d love to welcome you back with everything in perfect condition!
E1872****
Superior Room No Window
Stayed in Jul 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on Aug 18, 2025
Convenient location, good breakfast, and great service!
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave us a positive review! We are delighted to learn that you are satisfied with our hotel's location, breakfast, and service. Your recognition is our driving force. We look forward to providing you with excellent service again in the near future and welcome you back! We wish you a pleasant stay! [Hotel Name / Your Name] Guest Relations Department
Guest User
Deluxe Double Or Twin Room With Internal Window
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 25, 2025
Centrally located hotel, we had a great time.
Original textTranslated by Google
Response from Property: Thank you so much for your comment! We're glad to hear that your stay was pleasant and that you enjoyed our central location. It was a pleasure having you, and we look forward to welcoming you again soon.
Guest User
Deluxe Double Or Twin Room With Internal Window
Stayed in Jul 2025
Traveling with friends
9 review
8.0/10
Very Good
Posted on Aug 22, 2025
All the staff members are friendly
Original textTranslated by Google
Guest User
Deluxe Double Or Twin Room With Internal Window
Stayed in Jun 2025
Traveling with friends
9 review
10/10
Outstanding
Posted on Jul 19, 2025
Room ok for the price
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your review. We are pleased to know that the quality of the room meets your expectations for the price.We are always striving to improve our services and hope to welcome you on your next stay with an even better experience.Best regards,
진핑
Deluxe Double Or Twin Room With Internal Window
Stayed in Aug 2023
Business traveler
7 review
4.0/10
Posted on Sep 10, 2023
The structure of the room is very strange. You have to go down stairs from the door to the bed. The smell of mold from the air conditioner is very strong, and the whole room has a strange smell. Open the windows for ventilation and all the smoky air from outside will come in. The room was not cleaned in the morning, so I called the front desk at night to ask the cleaning staff to clean the room. However, after waiting for two hours for food, no one came, so I had to go to the front desk and ask directly. Overall it was a bad experience and not highly recommended.
Original textTranslated by Google
Response from Property: Dear 시진핑Thank you for taking the time to share your experience. We're very sorry to hear that your stay did not meet expectations and that you faced several issues during your visit.We sincerely apologize for the unusual room layout and the unpleasant odor you experienced. Your comments regarding the air conditioning and ventilation have been shared with our maintenance and housekeeping teams for immediate review.We also regret the inconvenience caused by the delay in cleaning and our lack of timely response to your request. This is certainly not the level of service we strive to provide, and we will be reinforcing our procedures to ensure such situations do not happen again.While we're disappointed that your overall experience was not satisfactory, we truly appreciate your feedback. It helps us identify areas for improvement, and we hope to have the opportunity to provide you with a much better experience in the future.Best regards,