Mercure Hanoi la Gare Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are truly sorry to hear that your experience did not fully meet your expectations, particularly in regard to the bed comfort, room condition, air conditioning, and breakfast quality. Please accept our sincere apologies for these inconveniences. Your comments have been shared with the relevant departments for immediate review and corrective action.At Mercure Hanoi La Gare, we constantly strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short during your visit. We appreciate your honest feedback as it helps us improve.We hope to have another opportunity to welcome you back and provide you with a much-improved experience.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Han the Hunter,Thank you for sharing your experience with us.We’re pleased to hear that you found Mercure Hanoi La Gare to be a good value and appreciated our convenient location close to local cafés, restaurants, and major attractions. Your mention of Cong Cà Phê is a great tip for future guests!While our property has a classic charm, we are glad it met your expectations in terms of comfort and condition. We look forward to welcoming you back for another enjoyable stay in Hanoi.Warm regards,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear TravellerM25,Thank you for sharing your feedback.We appreciate your compliments on our location and cleanliness. At Mercure Hanoi La Gare, we strive to provide not only high standards but also a warm and personalized experience. Your comments help us identify areas where we can improve to offer a more memorable stay.We hope to have the opportunity to welcome you back and deliver the personal touch you expect from Accor properties.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Mr. Chuong Ho,Thank you for taking the time to share your feedback.We are truly sorry for the inconvenience you experienced upon arrival. Please accept our sincere apologies for the low water pressure issue and the impact it had on your stay. Your comments are well noted and have been shared with our engineering and housekeeping teams to ensure all room facilities are thoroughly checked before guest arrival.We appreciate your understanding and hope to have the opportunity to welcome you back and provide a much-improved experience.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for your wonderful 5/5 review!We’re delighted to hear that you enjoyed our clean facilities and appreciated the convenience of our central location. Your satisfaction is our top priority, and it's always rewarding to know we met your expectations.We hope to have the pleasure of welcoming you back to Mercure Hanoi La Gare in the near future.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your recent experience at Mercure Hanoi La Gare.We are pleased to hear that our central location near the main train station and nearby amenities contributed positively to your stay. It’s also great to know our friendly and helpful staff made a good impression on you.While our room size may be compact, we are glad it provided the comfort needed for your short visit. Your feedback is appreciated and will certainly help us enhance the guest experience further.We hope to welcome you back again soon.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Cervantes,Thank you for your positive feedback!We are pleased to hear that you found our hotel a good value and appreciated the polite and efficient service from our staff. We look forward to welcoming you back to Mercure Hanoi La Gare.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your kind review and great rating!We’re very happy to hear you enjoyed our convenient location and that our staff made a positive impression. Your support means a lot to us.We look forward to welcoming you back to Mercure Hanoi La Gare in the near future!Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the lack of water during your stay. This is certainly not the experience we aim to provide.We understand how important it is for our guests to have reliable amenities, and we are addressing this issue with our maintenance team to prevent it from happening again.We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear Ms. Trisha,Thank you for your kind feedback and 8/10 rating.We’re glad to hear you enjoyed our service and convenient location. We look forward to welcoming you back to Mercure Hanoi La Gare in the future.Sincerely,Nga Vo (Ms.)Front Office Manager

Response from Property: Dear wx1990,Thank you for your kind words!We are delighted that you enjoyed our great location and found our staff friendly and helpful. We look forward to welcoming you back to Mercure Hanoi La Gare.Sincerely,Nga Vo (Ms.)Front Office Manager