InterContinental Hanoi Landmark72 Reviews

Response from Property: Dear Miniminimal, Thank you very much for your kind words. We’re delighted to hear that you enjoyed your stay with us and appreciated our service, as well as the beautiful view of Hanoi from our hotel.Your satisfaction is our greatest motivation, and we’re truly grateful for your feedback. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.We look forward to welcoming you back again soon!Kind regards, Thao DoQuality & Continuous Improvement Manager

Response from Property: Dear Valued guest, Thank you very much for taking the time to share your feedback with us.We’re delighted to hear that you had a very good stay at InterContinental Hanoi Landmark72, and we truly appreciate your kind words about our spacious and clean rooms, top-notch service, and the variety offered at breakfast. It’s wonderful to know these aspects contributed positively to your experience.We’re sorry to hear that the meat at the Steakhouse restaurant wasn’t as tender as expected. Your feedback has been shared with our culinary team so we can continue to improve and ensure a more enjoyable dining experience in the future.Despite the challenging access due to the typhoon, we’re grateful you chose to stay with us and hope to welcome you back again soon under better weather conditions.Warm regards,Thao DoQuality & Continuous Improvement ManagementInterContinental Hanoi Landmark72

Response from Property: Dear Sichan Prak,Thank you so much for your kind and encouraging words! We’re absolutely delighted to hear that you had a positive experience and found our hotel to be clean and pleasant. At InterContinental Hanoi Landmark72, we are passionate about delivering exceptional service and maintaining a pristine environment for all our guests.Your feedback is truly appreciated and serves as a wonderful motivation for our team. We look forward to welcoming you back soon for another memorable stay.Warmest regards,Thao DoQuality & Continuous Improvement Manager

Response from Property: Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you and your partner had a fantastic stay at Intercontinental Hanoi Landmark72. It is our utmost priority to provide impeccable cleanliness, luxurious ambiance, and exceptional service to all our guests, and we are delighted that we exceeded your expectations.Our colleagues will be overjoyed to know that their friendliness and attentiveness made you feel welcome from the moment you arrived. We are also pleased that you enjoyed our excellent amenities and the variety of delicious food options we offer.Your recommendation means a lot to us, and we are glad that we could provide a perfect getaway for you. We look forward to welcoming you back for another romantic and seamless stay in Hanoi!Warm regards,Thao DoQuality & Continuous Improvement Manager

Response from Property: Warmest greetings from InterContinental Hanoi Landmark72!Thank you sincerely for your kind feedback following your recent stay with us. We are thrilled to hear that you enjoyed the panoramic views from our location, we're so glad it added to the pleasure of your visit.Your appreciation means so much to our team, and we are grateful you took the time to share it. At InterContinental Hanoi Landmark72, we continually strive to create memorable moments for our guests, and your words let us know we're on the right track.We hope to welcome you again in the near future, so you can enjoy more breathtaking sights and exceptional hospitality.Warmest regards, Thao Do, Quality Manager

Response from Property: Dear Solobobo, Thank you for taking the time to share your recent experience at InterContinental Hanoi Landmark72.We’re truly pleased to hear that you enjoyed the attentive service, the breathtaking city views - especially at night, and the wide selection of local and international dishes at our breakfast buffet. Your kind words about our friendly and helpful staff are greatly appreciated and will be shared with the team.At the same time, we genuinely appreciate your honest feedback regarding the condition of certain facilities, such as the fitness center and room furnishings. Please be assured that we are actively reviewing opportunities for refurbishment and improvements to enhance the overall guest experience. Your comments are both valuable and timely, and we take them to heart.It’s encouraging to know that, despite these observations, you still had an enjoyable stay and would consider returning. We hope to have the pleasure of welcoming you back in the near future — hopefully to an even better version of the hotel you’ve already come to appreciate.Warm regards,Thảo ĐỗQuality Manager

Response from Property: Dear valued guest, Thank you very much for your kind feedback.We’re delighted to hear that you enjoyed our stunning location, excellent service, and spacious rooms. Your appreciation means a great deal to our team, and we’re thrilled that these elements contributed to a positive experience.We look forward to the opportunity of welcoming you back to InterContinental Hanoi Landmark72 in the near future for another memorable stay.Warm regards,Thao DoQuality & Continuous Improvement Management

Response from Property: Dear YEE HUI,Thank you very much for your kind feedback.We are delighted to hear that you had a pleasant stay and that our warm hospitality made a positive impression. At InterContinental Hanoi Landmark72, we are committed to providing exceptional service and creating memorable experiences for all our guests.We truly appreciate your recognition and look forward to welcoming you back in the near future.Warm regards,Thao DoQuality & Continuous Improvement Manager

Response from Property: Dear valued guest, Thank you for your review.We are glad that we were able to provide you with safe and comfortable accommodation when the typhoon hit Hanoi and the team with their dedicated service stood out during your stay to make sure you had great stay. Your kind words shall be shared with our entire team and we do look forward to welcoming you back for much more memorable stay.Regards, Thao DoQuality and Continuous Improvement Manager

Response from Property: Dear Seangly69,Thank you for your feedback! We're thrilled to hear that you found our service quick and efficient. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Best regards,Thao DoQuality & Continuous Improvement Manager InterContinental Hanoi Landmark72

Response from Property: Dear lauraymond,Thank you for having chosen InterContinental Hanoi Landmark72 as your hotel of choice in Hanoi. Creating memorable experience for our guests has always been at the heart of everything we do. We are elated to learn that what left you with most long-lasting impression is the exemplary service and warm hospitality rendered by our Front Desk and Concierge team. Your recognition of their efforts are very encouraging and will certainly empower our colleagues to strive for the best every day.We certainly hope to have another opportunity to showcase our excellent service on your next visit to InterContinental Hanoi Landmark72. Regards, Thao DoQuality & Continuous Improvement Manager

Response from Property: Dear valued guest, Thank you for taking time to leave us review following your most recent stay at InterContinental Hanoi Landmark72. We are delighted to hear you enjoyed our comfortable room, well-equipped fitness center as well as warm hospitality rendered by our colleagues. We hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

Response from Property: Dear ChiaAn,Thank you for sharing your feedback regarding your recent stay at InterContinental Hanoi Landmark72. We are thrilled to hear that you had an amazing trip and found our environment lovely and friendly.Your kind words are greatly appreciated and serve as wonderful encouragement to our team. We look forward to welcoming you back to our hotel in the future.Warm regards,Thao Do Quality & Continuous Improvement Manager

Response from Property: Dear HappyCouple913,We’re thrilled to hear that you enjoyed the amazing views and loved our buffet breakfast. Our team takes great pride in curating a diverse and delicious breakfast experience, and it’s wonderful to know it made your stay even more enjoyable.We look forward to welcoming you back to InterContinental Hanoi Landmark72 for more memorable moments.Warm regards,Thao DoQuality & Continuous Improvement Manager