Bella Rosa Hotel & Travel Reviews

Location: Excellent. City centre along a small lane, near to eateries and lake. Easy to walk around. Service Staff: Staff is helpful and friendly. Room: I was offered a room that was not even make up. The manager quickly came to apologise and bring in an external team to tidy the room. No deny, I’m disappointed. Overall the room is ok with wooden floor (I prefer cos carpet can be dirty if not properly maintain). Room and toilet size are good with all basic toiletries provided. It comes with a bathtub and it’s slippery cos the toilet floor is marble. Furnitures are old and dated with no hangers and broken safe. I never hang my clothes in the cabinet. Breakfast: You need to go their sister outlet next door. Spread is ok and staff is nice and polite. Overall, it’s can be classified as local 3 stars.

The hotel is located in the city centre and is surrounded by numerous restaurants and shops. The service is very good — the receptionists are helpful and polite. They explained everything clearly and assisted us with directions when needed. The breakfast was good as well. Special thanks for the delicious Vietnamese coffee! Things that could be improved: Cleaning. Some of the upper shelves in the bathroom (probably not easily visible) were dusty, and the closet had an unpleasant smell. Things the hotel cannot improve but are worth knowing: The hotel is in a very popular area, so the space is limited and may not look as spacious as in the photos. In some rooms, the windows are blocked by a neighbouring building, so there is very little daylight. If you are staying for more than one night, I recommend choosing a room with a proper window. Overall, the hotel is worth the money, considering its location, breakfast, and staff service.

Nice hotel, good friendly staff that helped us alot. the breakfast buffet was really nice and they switched it up everyday. location is at old quarter as well.

Gracy and David were super helpful and supportive. Especially Gracy, who helped us a lot with luggage handling, storage, and also guided us on what and where to explore around the Old Quarter. Service was genuinely good throughout our stay. One thing to be aware of (which is common across most Hanoi stays) is that rooms aren’t very spacious, as hotels try to utilize every bit of space. Apart from that, everything else was great and comfortable.

Small hotel in old quater. A bit laud outside during day amd night. Breakfast was good, my daughter really liked it. Room was nice and clean. If you want to stay close to old wuater ut can be good choice

Excellent service by hotel staff. Excellent breakfast. Good location of the hotel (food, plenty of shops....). Nice hotel with value of money to stay

Nice location and great service

The room has a mouldy smell. The air con is noisy and not cold. There is a big panel of window in the room, however there is no view instead is a wall and the window can’t be locked. The location is great as is within old quarter. Easily accessible to everywhere. The front counter customer services is friendly and always smiling and greet customers whenever they see them.

Situated in Old Quarter which is strategic, however, we arrived at the extended celebration of VN Independence so most of streets are closed and we have to walk to get to our hotel. Check in process is fast, and the reception staff is very helpful. Room is okay, but noticed bed bugs which is a let down. Water pressure is also not that good. Everything else is okay for a one night stay. Breakfast is good, with pho and pancakes. Overall, an okay stay. Wish cleanliness could’ve been improved but staff were really amazing.

Very nice hotel in an amazingly central location! The room is spacious and comfortable, the breakfast is good, the rooftop has a beautiful view of the lake, and the staff is very friendly and helpful. I definitely recommend this hotel!

Room is ok. But a bit noisy from the street early in the morning

All staff are so kind and full of motivation to serve all guests with good attitude. Pretty hotel in the heart of ole quarter Hanoi. Clean food & very good taste. I am really wondering with the tiny elevator, so interesting and creative machine.

Yes nice hotel with very helpful staff, very good breakfast and HOT . Good selection, it’s a small hotel in the middle of the Buzz. Next to the lake, very clean and lovely room good bed, busy area especially at weekends,  I recommend…

Ted and Grace are really helpful for us . The hotel lactation is very convenient, shopping , food , coffee , in the center of old quarter , the breakfast is good too :)