When we arrived at the hotel on the first day, we were told that the reserved room was not reserved and a room was temporarily arranged for us. Very dirty, sleeping with clothes on. Because my first impression of the hotel facilities this night was very poor. The complaint was made to Ctrip, which handled the matter and refunded the price difference. On the second night, I changed to the room type I booked. There is still a gap between the picture and reality, so I'll just make do with it. In terms of facilities and hygiene, I personally feel that the hotel's star rating needs to be erased by at least two stars compared with hotels of the same star rating in China. It's noisier near the road. The hotel is in a good location, in the old quarter of Hanoi, and the staff's attitude is also very good.
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