Name: Harbour Hotel & Spa Guildford
Address: Guildford, United Kingdom
Rating: 9

United Kingdom

Christchurch

Salcombe

Guildford

Southampton

Richmond upon Thames

Brighton

We had a 3 day stay at the Harbour Hotel in Christchurch. 

We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent:  we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda.

Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want.   

We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch.

From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable.   

All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !  

The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking. 
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.

Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.

The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.

Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.

However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.

We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.

This is the third time I have stayed. I remember the first time I came to study with my girlfriend 10 years ago. I stood on the balcony of the top river view room and looked at the rare golden sand beach and estuary scenery in Britain. I also came with my parents afterward. This is the most distinctive room I have ever stayed in the UK. I highly recommend the river view room on the top floor. Absolutely great value for money.

Lovely hotel in a decent part of town Center with top notch facilities. Clean rooms and nice breakfast.

Harbour Hotels

Columbus

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