Guest User
January 31, 2023
I had a booking for EasyHotel, London Heathrow, for a 10 Day stay in August 2021, which was booked through *********** (Booking Ref: 2445976269). EasyHotel Heathrow agreed to change the dates on my booking as my travel plans changed because of Covid-19 restrictions on travel, so that I could stay at the hotel on some other dates. However, three months later when I tried to contact the hotel to reschedule the dates, the hotel was closed because of Covid-19, although their website was still live with three contact phone numbers. So, I then contacted *********** to arrange the rescheduled dates through them, or to seek a refund if that wasn’t possible. I rang the EasyHotel property many times, using the three numbers on their website but there was no response. I also e-mailed the property but got no reply. *********** also tried to contact EasyHotel multiple times, including sending emails but also no response. *********** have refused to refund any money and are now not responding to me any more about this booking. Apart from not getting the refund, this has cost me quite a lot of money on phone calls to the UK to the hotel and to ***********. EasyHotel is part of EasyGroup Ltd, which also includes EasyJet Airline. Clearly, they can afford to refund me because of the Heathrow EasyHotel closure. Therefore, be aware of this kind of possibility if you book accommodation with an EasyHotel, either directly or with ***********.