Guest User
February 18, 2024
First, I had booked a 47m2 twin Japanese-Western room, but I was shown a normal Japanese-style room. When I explained that this was not what I had booked, they changed it to a twin room, but although it was a twin room, it felt much smaller. Second, when I entered the room, the temperature was low, so I asked them to turn on the heater, but they said the heater was on. I thought it was strange, but it was cold, so I put on layers of loungewear to ward off the cold. It was cold in the middle of the night, and the large public bath was closed, so I filled the bathtub in my room with hot water to warm my body. In the morning, I was shivering from the cold, so I went directly to the front desk and asked them to turn on the heater, and they turned it on at 7:30am. The food was great, and I was also happy with the warm service. That's why I wish there hadn't been two disappoin**ents.
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