Gran Hotel Manzana Kempinski la Habana
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Havana
Gran Hotel Manzana Kempinski la Habana
4JQR+3VJ, Calle San Rafael (entre Monserrate y, Agramonte, Havana, 10100, Cuba
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Ideally located in the heart of Old Havana, and surrounded by the main UNESCO World Heritage buildings of this vibrant city, the Gran Hotel Manzana Kempinski offers you the opportunity to relish in the first luxury hotel in Cuba. Show More
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Property Description
Ideally located in the heart of Old Havana, and surrounded by the main UNESCO World Heritage buildings of this vibrant city, the Gran Hotel Manzana Kempinski offers you the opportunity to relish in the first luxury hotel in Cuba.
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3.5/5
The location is excellent, the facilities are very good, and the service is also very good
All 67 Reviews
Surroundings
Airport: Jose Marti International Airport
(21.9km)
Train: Estación Central de Ferrocarriles
(1.0km)
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Rooms
Guest Reviews
Policies
3
Suite Mezzanine
1 King bed
Has window
Non-smoking
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3
Deluxe Room
Room Details
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3
Suite Patio
1 King bed
Has window
Non-smoking
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2
Junior Suite Hemingway
1 King bed
Has window
Non-smoking
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2
Suite Habana
1 King bed
Has window
Non-smoking
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4
Suite Esquina
1 King bed
Has window
Non-smoking
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4
Junior Suite Constante
1 King bed
Has window
Non-smoking
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3
Patio Room
Room Details
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1
Grand Deluxe Room
Room Details
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Guest Reviews
3.5/5
67 reviews
Verified Reviews- Cleanliness3.5
- Amenities3.6
- Location3.6
- Service3.5
Average for similar properties in Havana
AI Summary
The hotel in Old Havana offers spacious, modern rooms with excellent service and stunning views. Guests praise the friendly staff and convenient location near historical attractions and lively bars.
Guest User
March 4, 2025
Good reviews of the hotel. The previous order has already rated the hotel as good. But I have to give a "super bad review" to the agent:
The hotel did not confirm the extension order for two days. Finally, I contacted Ctrip. The Ctrip customer service said that the email informed me that the supreme room type was not available, and then they actually sent me a hotel confirmation letter? So this confirmation letter is fake? Wait until the last day and the hotel kicked me out. I went to the front desk to communicate for an hour. However, what's even funnier is that the hotel obviously has rooms. The hotel is more reasonable than the agent. The hotel told me to continue staying, and the agent needs to pay the order room fee as soon as possible. It's really out of line, which caused me to be unable to participate in the tasting event of the cigar festival in the afternoon. At the beginning, they said that the compensation amount was not implemented in the end. They said that the original order was completed. Haha, it turns out that when recruiting agents to book hotels, you have to hold a three-party meeting before you can check in.
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Guest User
March 4, 2025
I came to attend the Cigar Festival. Cuba is a backward socialist country due to its lack of material resources. I was very worried about the hotel selection before I came. Although this Kempinski is the most expensive, it has very bad reviews. But as a person who has been to major countries in the world, I am optimistic:
Around 400 US dollars, in North, Central and South America, Kempinski's conditions are top-notch. Of course, you can also stay in Cuba for 100 US dollars. Every afternoon, you can lie on the rooftop terrace to exercise and bask in the sun. Breakfast has fresh meat, eggs and fruits, which is actually one of the better ones abroad.
What I am not satisfied with is that the service quality and efficiency in Spanish-speaking countries and regions are quite average, and the quality of Cuban customs personnel is very poor, and the entry and exit feeling is very bad.
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Guest User
January 6, 2025
The most luxurious hotel in Havana, located in an old building in the center of the old city, can be regarded as a luxurious place. The highlight is the swimming pool and open-air bar on the rooftop. Have a cup of mojito in the sunset, accompanied by the singing of the live band, and admire the old buildings around. Time seems to stop, and I don't know what day it is in a trance.
The room is not small, the roof is very high, and the famous old building of Havana is just outside the window.
The bathroom has a shower and a bathtub, and there is plenty of space. There were only four folded paper towels when I checked in, and they were not replenished when I cleaned the room. Later I learned that Cuba was short of paper... If you care, please prepare your own facial tissues in advance.
There is no hot water in the room, but there is a small refrigerator and a device similar to a capsule coffee machine. There are two capsules, not coffee, I don't know what kind of tea it is, and it tastes weird.
Free Cuban bottled water is provided, but the water is not small and the taste is average.
The bedding is OK, and the overall hygiene is acceptable.
The window can be opened, and the beautiful scenery is unobstructed. The music was very loud in the evening, and it was noisy until almost 2 a.m. on the first night. I closed the windows and put on earplugs to barely fall asleep. Maybe it was because of the New Year's Day holiday, it was basically quiet before 12 a.m. the next day.
US dollar cash can pass through without any problems, but credit cards can't pass through, saying that the facilities were damaged by the hurricane not long ago...
I didn't eat in the hotel, and the drinks on the rooftop were so-so.
The service attitude in the lobby was good, and the bellhops were very friendly.
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Guest User
February 19, 2025
The service, environment and hygiene are only above average. The breakfast is good. The menu of the restaurant on the sixth floor indicates that each item is in pesos and US dollars, but when you check out, they don't accept pesos and you can only pay in US dollars by credit card, which is puzzling.
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Guest User
February 4, 2025
The hotel was not open at all and said they would arrange a hotel of the same level
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Guest User
March 17, 2025
Didn't stay and was temporarily changed to another hotel
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Anonymous User
January 6, 2024
Checking in to Kempinski, first of all, the location is perfect, diagonally opposite the Parliament Building, and then the bar on the top floor is really amazing. Sitting here, you can see the panoramic view of Centro Habana and La Habana Vieja, as well as a rooftop swimming pool. Even the elevator is a sightseeing elevator, which is a good place to take photos and check in. Overall, the experience is quite good. You can drink cocktails here and enjoy the scenery of Havana City.
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ANxiaoyu
November 6, 2023
The curtains couldn't be closed and the toilet leaked, causing water in the room and corridor. Called the front desk, but no one came to handle it. When I called again, the line was busy and could not be connected.
The room is next to the street, and there is a bar opposite that is very noisy at one or two in the morning!
The restaurant on the 6th floor is very unpalatable, the ingredients are not fresh, even the Mojito was discontinued due to lack of certain ingredients. It is known as the best hotel in Havana, but with this level of service, it is ridiculous
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Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
Pets
Pets are allowedAdditional charge
Fee: Contact the property for details
Property Description
- Opened: 1893
- Renovated: 2017
- Number of Rooms: 246
Ideally located in the heart of Old Havana, and surrounded by the main UNESCO World Heritage buildings of this vibrant city, the Gran Hotel Manzana Kempinski offers you the opportunity to relish in the first luxury hotel in Cuba.
Gran Hotel Manzana Kempinski comprises 246 luxurious rooms, including 50 suites, where you can lounge after a stroll through the fascinating and historic city of Havana.
Indulge in our extensive gastronomic outlets, such as the Lobby Bar El Arsenal or at the panoramic restaurant San Cristobal. Enjoy your favourite cocktail in the Bar Constante or smoke a cigar paired with a rum in the cozy tobacco lounge, Evocación.
Enjoy the breathtaking view from our rooftop while sipping a delicious cocktail, get pampered at our Spa by Resense or celebrate your Meetings or Events in one of our conference rooms.
Gran Hotel Manzana Kempinski comprises 246 luxurious rooms, including 50 suites, where you can lounge after a stroll through the fascinating and historic city of Havana.
Indulge in our extensive gastronomic outlets, such as the Lobby Bar El Arsenal or at the panoramic restaurant San Cristobal. Enjoy your favourite cocktail in the Bar Constante or smoke a cigar paired with a rum in the cozy tobacco lounge, Evocación.
Enjoy the breathtaking view from our rooftop while sipping a delicious cocktail, get pampered at our Spa by Resense or celebrate your Meetings or Events in one of our conference rooms.