Novotel Hefei Sunac

I been staying Novotel at Singapore having very good experiences,but it surprised me for this HeFei Novotel when I request a coffee when having their morning breakfast the waiter just point at the coffee machine and ask me go and get yourself.

For any hotel location is the key, and although this is located right by the amusement park and water park and chao lake. It doesn’t have good directions or take good care of the walkways to allow people to walk unhindered. A shuttle bus to local spots should be provided. Breakfast which they provided had a ton of options but all of them subpar. If they had only a few things but made well and delicious it would be much better. The air conditioner was the worst. It pushed out humid air and rarely cool enough to drop the room temperature. All over the hotel they have ads for their restaurant but when we asked about it, it was closed. If something is not available, you should not be advertising it. Considered false advertisement. If due to your false advertising I have to go somewhere else for dinner, you should at least pay for the cab fare. Based on the hotel and the number of guests I saw I’m pretty sure you’re only putting guests in floor 8 and possibly floor 9. If that’s the case then each room should be meticulously cleaned. Ours didn’t have soap in the dispenser and was missing the conditioner completely. We were in a no smoking room, there was still a “do not smoke in bed” resin sign. Which was extremely dirty like no one’s cleaned it in weeks if not months. There’s a cute robot you send up to deliver things. But it doesn’t know to wait for people to get off the elevator before getting on, causing a family of 4 with their luggage to be partly trapped by the robot for a few minutes. I’ve had the opportunity to talk to a number of the staff and can see the lower occupancy and time has affected this establishment. But you can still do better.

View from my hotel room

A bit of a ghost town in terms of location. Big hotel but not a lot of guests, breakfast was good and the room was big.

It locates near the lake, so there's awesome and gorgeous view. I can see very beautiful lake on the balcony in my room. There are several big hotels around the lake. This Novotel has the best lake view. The distance to the Chaohu Lake is not far. Renting a car is the best choice. This location is nearly the edge of service areas of the shared electric bicycles. There are many merchants near this Novotel. It's very convenient to buy food and daily supplies. It's really an unforgettable travel. Next time I would select this Novotel again.

Good hotel