BOB W Hotels in Helsinki

Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you

Let me talk about the facilities first, very perfect! The bathroom has a washing machine, drying rack and laundry balls! Dry and wet separation! Kitchen has everything! Oven, dishwasher, all kinds of pots and pans! All you can think of is ready! The industry also provides! ! USB charging head! Plate! ! ! ! Everything is so beautiful 😊 Traveling is also very convenient ～～ From Helsinki Central Station, take the No. 4 bus and get off at kauppiaankatu and walk for less than 1 minute. Basically, you can see the signboard when you look up! Don't worry about the problem of luggage dragging for a long time to get to the accommodation point! Very close! ! There is also a supermarket downstairs where you can buy ingredients ～👍👍👍 Check-in only needs to be registered on the mobile phone ～ to get the check-in password ～ very effective and fast!

Good location is the biggest advantage, especially for tourists who need to pull suitcases in the ice and snow. The room was small and the sofa bed was basically left with an aisle to walk. But the bed was quite comfortable. The bathroom shower is very comfortable, that is, the water is easy to sprinkle out, in fact, it can be solved by simply adding a shower curtain.