I stayed at Holiday Inn High Wycombe on 19th February, and unfortunately, my experience started on a disappointing note. Upon arrival, I was greeted politely and checked in by the receptionist, who allocated me a ground floor room. However, when I entered the room, I immediately noticed a strong smell of smoke, which made me feel uncomfortable and unwilling to stay there. It was clear the room hadn’t been properly cleaned or aired.
I contacted reception, and to their credit, the staff member came to inspect the room herself. She acknowledged the issue, apologised sincerely, and admitted it should have been resolved by housekeeping. Unfortunately, I was told the hotel was fully booked and no alternative rooms were available. I was offered a 30% discount to stay in the room, but I declined as I did not feel comfortable.
The receptionist then arranged an alternative solution by relocating me to Hampton by Hilton High Wycombe, including organising a taxi transfer. Although there was some confusion about room availability at the Hilton, she remained helpful and even offered me a complimentary drink while I waited.
Once I arrived at the Hilton, the difference was clear — the room was clean, fresh, and of a much higher standard, which made for a far more comfortable stay.
Overall, while I appreciate the professionalism and efforts of the staff at Holiday Inn to resolve the issue, the initial room condition fell well below expectations.
