Grand Prince Hotel Hiroshima

Good for family vacation

Staff are not friendly especially in the reception.Please train your staff to be friendly to the customers.Far from the train station,convenient stores,and restaurants.have car parking but need extra fee.hotel is quite old and nit so clean.i was expect the hotel will be clean and elegant because its a little bit pricey.view is good but from our window,but you cannot enjoy the view if your room is dirty.picture are deceiving.

Hotel services were good but the location is too far from the city. Its good when you have a long holiday but not for a short time traveller.

We stayed a second third night so it must have been ok 😊

WARNING: Extremely disappointing experience My stay at this hotel was a complete disaster. Despite having a confirmed booking for an additional night, I was abruptly woken up by a staff member named Higashi who claimed I had to check out. This was clearly a mistake on the hotel’s part. Instead of offering an apology, I was forced to change rooms for no reason wasting my time and disrupting my rest. I requested to speak with a manager. The person who came only spoke Japanese and was unable to assist. I then asked several times for the General Manager’s email address, but the staff kept dodging the request or giving unclear explanations. This place has nothing to do with what one would expect from an “international hotel”. The staff speak very poor English, are untrained, and show no genuine hospitality. Their smiles are forced, the atmosphere is cold and unfriendly, and the overall service is unacceptable. The location is also poor and inconvenient. Bottom line: I would not recommend this hotel to anyone – neither international travelers nor business guests. If you value professionalism, proper service, or a welcoming environment, stay away.   Gym is extra !!! 注意：非常に失望した滞在 このホテルでの滞在は最悪でした。私は確かにもう1泊予約していたにもかかわらず、スタッフの東さん（HIGASHI）に朝早く起こされ、部屋から出るように言われました。これは明らかにホテル側のミスです。しかし、謝罪は一切なく、代わりに部屋を移動するよう求められました。全く意味がなく、時間と睡眠を奪われました。 マネージャーの対応を求めましたが、現れた責任者は日本語しか話せませんでした。その後、何度も総支配人（GM）のメールアドレスをお願いしましたが、説明をはぐらかされたり、拒否されたりしました。 「インターナショナルホテル」とは名ばかりで、スタッフはまともな英語が話せず、教育も不十分です。笑顔も嘘っぽく、接客態度は冷たく不快です。立地も非常に悪く、アクセスも不便です。 結論として、国際的な旅行者やビジネスマンには全くお勧めできません。サービス、プロ意識、ホスピタリティを重視する方は、このホテルを避けた方が良いです。

Overall clean and satisfactory. Free shuttle to and from city centre every hour.