Le Meridien Saigon Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that you had a great stay overall and that you enjoyed the river view room upgrade. At the same time, we appreciate your comments regarding the room rate and the bed size when traveling with a child. Your feedback is valuable and will help us continue to improve our guest experience.Thank you once again for staying with us, and we hope to welcome you and your family back again in the future.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Guest, On behalf of the entire team, thank you for taking the time to share your feedback with us. My entire team and I are looking forward to having you back soon. Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our facilities, clean environment, convenient location near Japan Street, and the river view room, especially being able to watch the New Year’s Eve fireworks. We also appreciate your kind comments about our team’s service.Regarding your request for a late check-out, we kindly ask for your understanding that due to the high peak period during the New Year holidays, we were unfortunately unable to offer a late check-out beyond 2:00 PM.We sincerely apologize for the inconvenience caused by the noise during the New Year’s Eve celebrations. While the festivities were part of the holiday atmosphere, we understand how this impacted your rest, and we truly regret any discomfort it caused. Your feedback regarding soundproofing has been shared with the relevant team for review.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Kush Mathur,Thank you for choosing to stay with us and for sharing your feedback. We’re glad to hear that you appreciated our convenient location and found the room comfortable overall.We sincerely apologize for the issues you experienced with the air conditioning during your stay. Your comfort is very important to us, and we will address this matter with our maintenance team to ensure it is resolved promptly.Thank you again for your valuable comments, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Rachel TangLoyalty Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us.We are sorry to hear about the inconveniences you experienced, especially regarding the tissues in the room, the pool closing time, and the bottled water replenishment. Your comments have been shared with our team so we can review and improve these areas.At the same time, we are very happy to know that you enjoyed the quiet room and had a good night's sleep. It is also wonderful to hear that you liked the beef noodles at breakfast and that our associates provided attentive service.Thank you again for your feedback. We truly appreciate it and hope to welcome you back for an even better stay in the future.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you found our associates friendly and enjoyed our convenient location. At the same time, we are sorry that the river view did not meet your expectations.We truly appreciate your comments and hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Guest, Thank you for sharing your feedback with us regarding your stay at Le Meridien Saigon.The river-facing rooms offer a stunning view at a reasonable cost and will definitely enhance your experience, while the rooms without a view still have the vibrant atmosphere of the city. Please do not hesitate to reach out if you need assistance reserving one for your future stay.We are looking forward to having you back. Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Guest, Thank you for sharing your feedback. We’re glad you found the location still within walking distance and enjoyed the beautiful river view. It’s wonderful to hear that you had a pleasant time relaxing at the clubhouse with drinks and food. We truly appreciate your comments and hope to welcome you back again for another enjoyable stay.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our hotel and its convenient location. We regret to learn that the view from your room did not fully meet your expectations. For your next visit, we kindly recommend selecting a river-view room at the time of reservation to enhance your overall experience. We sincerely hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear GuestThank you for your review.While the standard check-in time is 15:00, our team tried to prioritize an early check-in at 08:00 by offering an available room. As the room category was different from your original booking, the additional fee applied as a room upgrade. I sincerely apologize if any language barrier led to confusion regarding this matter.Regarding breakfast congestion, guest comfort is our top priority. Additional breakfast venues were opened as a result, and we regret that the experience did not meet your expectations.Although we fell short of delivering the level of service you expected, we hope you will consider staying with us again so we may have the opportunity to regain your trust.Sincerely, Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest, Thank you for your wonderful review! We’re thrilled to hear that you found our Le Meridien brand trustworthy and that you enjoyed the clean rooms, complete facilities, excellent environment, and attentive service. It’s great to know our quick check-in and warm hospitality made your stay pleasant. We appreciate your recommendation and look forward to welcoming you back soon - whether for business, family trips, or romantic getaways.Kind regards, Rachel TangLoyalty Manager

Response from Property: Dear Guest,Thank you very much for your continued loyalty and for choosing Le Meridien Saigon time and again.We are truly honored to have welcomed you on more than 10 occasions, and we are delighted to know that our breakfast service stands out as a highlight of your stays. Your recognition is greatly appreciated and will be shared with our culinary and service teams.We look forward to welcoming you back for many more enjoyable visits.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest, Thank you for your kind words! We're thrilled to hear that you enjoyed the service, facilities, and food. We appreciate your feedback and hope to welcome you back soon!Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your kind words with us. We’re delighted to hear that your journey in Vietnam started off on such a positive note at Le Meridien!It’s wonderful to know that Ms. Jolie and Mr. Phu at the front desk were able to accommodate your early arrival and help you get settled comfortably. We’re especially glad her warm, welcoming service made a lasting impression.We truly hope the rest of your trip was just as enjoyable and look forward to welcoming you back again in the future.Kind regards,Rachel TangLoyalty Manager