ECO Hotel

I never commented anything negative on any property i've stayed but this time i need to, Initially i've booked 3nights to be in this hotel but because of the impression of one of the staff at the front desk (MuOi) has made me decided to only stay in this hotel for 2 nights. At first she's very friendly and helpful, even whatsapp us a day before our arrival (which was a very nice gesture) then she did mentioned they provide free shuttle to a Tailor shop (which she claim , ✌🏻gives better price✌🏻) only to found out that tailor shop will charge you crazy amount of money and i do believe she'll get commission out of any order from us.. hotel does not have any elevator (only stairs) , pool is not that clean, the only plus is its near to some convenient shop & food stalls/small shops. I guess they are lucky enough now as i will not return again as a guest and pls do not trust the front desk on advising anything in regard to tailoring/pricing. Just do ur own research , Attaching picture some screenshot of our conversation in what's app.

My stay at this hotel was, I believe, somewhat unusual due to the ongoing rain season and the resulting flooding. Considering the hotel’s price per room and the challenging weather conditions, the overall experience was satisfactory. However, I strongly advise against staying in this hotel and the surrounding area during the rainy season. The hotel’s proximity to the river makes it prone to flooding, which unfortunately disrupted my stay. For two days, I was unable to receive deliveries or taxis, as Grab drivers refused to deliver due to the high water levels. Fortunately, the hotel staff went above and beyond to assist me. They helped me place an order for food using their other hotel address and delivered it to my room. While this solution was effective, it did take some time. Additionally, the hotel provided a valuable service by arranging free transportation from the hotel to the area that was not affected by flooding. This was a relief, as taxis refused to pick me up at the hotel. To improve the overall experience during flooding, the hotel should take proactive measures. Firstly, they should notify guests about the impending flooding so that they can make adequate arrangements for food and water, as delivery and transportation services are severely disrupted. Secondly, they should inform guests about potential difficulties caused by the flood, allowing them to make timely adjustments to their stay, such as changing hotels, purchasing appropriate footwear, or re-planning their itinerary. In terms of cleanliness, the hotel meets the expected standards for the price range. The rooms are relatively clean, and the bedsheets are acceptable, although there are some spots that could be cleaned with bleach. Overall, the experience at the hotel was positive and constructive. However, there are several areas where improvements can be made to enhance the overall stay, especially considering that those changes shouldn’t cost a lot for the hotel.

The staff are so friendly and can't do enough for you. A great place to stay to enhance your visit to this beautiful UNESCO heritage town.

Advice to anyone that reads our feedback. YOU MUST STAY HERE!We walked around the market, the town, the beach, etc., both during the day and at night, for a total of 40,000 steps! It was good exercise. We recommend the boat ride and the lantern floating.

Stayed here with a larger group and we loved it! The location is perfect and in easy bicycle distance to the ancient town.

I cannot speak highly enough of their staff. Our trip was booked thru travel agents and our stay was part of a package. Breakfast was included with our stay. And what a breakfast it was! Excellent variety.