Fernanda de Araujo
December 5, 2023
Great option at Hollywood Beach!. Only downside was the poor communication. My flight was arriving after check in hours, so I send several messages and emails to the hotel asking what to do and received no answer. Then I started to call them and it would just ring. Finally when someone answered the phone, that answer “you will receive an email with information soon” but no specification on how soon it would be. By the time I was boarding the plane, I called again and lucky got someone to answer the phone and they finally told me I would get an email after 8pm. By the time I arrived at Fort Lauderdale airport, the email with instruction was there and from that point, everything was easy. I just wish someone would have told me what time I was gonna get the instructions earlier so it would have prevented much worry from my side. But the hotel stay and location was pretty great!