Hilton Birmingham Downtown at UAB

Traveled for medical reasons. We had an issue with room, but it was quickly resolved by stuff. Kinda pricey, but the location was within walking distance to hospital.

The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking.

Amazing staff I made a reservation for a friend of mine whose son was having surgery at UAB. She went on effusively about how kind the staff was, how helpful they were, and she stated multiple times that the shuttle was a godsend. She said the beds were comfortable but the people working at the hotel made all the difference. Thank you for helping my friend and being so friendly. Would highly recommend and will stay there again.

Reginald at the front desk treated me like family. He was very kind and patient. He needs to be regional manager or get a huge pay raise. The staff checked in on me during me stay which was nice too.

Broken Doors/Dirty/No Microwave When we arrived we were told our room was switched from 910 to 918. We noticed that there was no microwave in our room so our plans to eat cheap during the trip were discarded and we had to take trips for fast food for every meal. The door was broken so we struggled to enter our room every single time. The shower was very questionable to look at and had dirt and grime all over the floor. In addition, there were suprise fees for parking ($15 a day plus tax) and an incidental fee which amounted to $80 in total for us snuck in the day of checkin. It is awful that we werent warned ahead of time or charged ahead of tine when we paid for our stay.

When my daughter went into the hotel to check me in they asked her to pay a 50 dollar deposit for something but they ended up charging her the 50 dollars plus another 194 dollars which must have been a room charge and promised to refund the money but have yet to do so. So it looks like we maybe out an additional 194 dollars can you help me get a refund on one of the charges