Pacific Place, No.88 Queensway, Central and Western District, Hong Kong, ChinaView Hotel Details
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Guest Reviews of Conrad Hong Kong
9.2/10
Great
2406 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.8
Service9.1
Cleanliness9.3
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All reviews(2406)
Positive reviews(2348)
Reviews with photos/video(587)
Easy to get around(249)
Convenient for shopping(168)
Nice sea view(112)
Close to metro(69)
Clean pool(40)
Great swimming pool(40)
Luxurious(20)
Easy to add bed(15)
Negative reviews(58)
Yu·ᰔᩚan Yu·ᰔᩚan
Deluxe Peak View Twin Room
Stayed in Oct 2025
Business traveler
7 review
6.7/10
Posted on Nov 15, 2025
The hotel is right above Pacific Place, which is convenient for shopping and dining. More importantly, it's close to where I needed to be for my errands. However, the hotel facilities are quite outdated, and the breakfast selection is very limited – practically a 'white people breakfast'.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您分享您的反饋!我們很高興得知您對酒店的地理位置和周邊環境感到滿意。我們也十分重視您的意見,將考慮改善酒店設施和早餐選擇。期待您再次光臨,祝您一切順利!香港港麗酒店總經理楊彥森 謹啟
Guest User
Deluxe King Room
Stayed in Oct 2025
Family
1 review
10/10
Outstanding
Posted on Nov 19, 2025
A lovely team decorated the room for our wedding anniversary. Perfect stay, well done!
Response from Property: Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that our team helped make your wedding anniversary special with room decorations. It's our pleasure to ensure you have a perfect stay.We look forward to celebrating more special moments with you in the future!Best regards,Jan JansenGeneral Manager
HelloBamboo
Deluxe King Room
Stayed in Sep 2025
Family
15 review
9.0/10
Great
Posted on Nov 2, 2025
The view from the harbour view room was indeed stunning. Room was fairly large and comfortable for a family of 3. The pool and gym were good.
I did not like the location at all. It’s about a 15 min walk from the MTR through two shopping malls. The hotel is on top of a luxury mall and the entrance is hard to find. Basically they assume you arrive by car. The mall is great if you’re looking to buy Prada or Gucci but other than that there is nothing practical like cafes or restaurants in the immediate vicinity. The hotel is also 50% more expensive than most comparable hotels in the area.
Response from Property: Dear Guest,Thank you for sharing your detailed feedback about your recent stay. We’re glad to hear that you enjoyed the stunning view from the harbour view room and found it spacious and comfortable for your family. It’s also great to know that you appreciated the pool and gym facilities.Next time, you may access our hotel via the shopping mall on the 3rd floor, which is more convenient.Thank you once again for your insights, and we hope to welcome you back in the future.Warm regards,Jan JansenGeneral Manager
Sila Rerngsamut
Deluxe King Room
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 12, 2025
We have a very nice stay at the Conrad Hongkong from the check in process until we checked out. We are very surprised that they have halal options for breakfast and it’s taste very delicious, they also gave us a box of breakfast the last day we checked out early at 4:30 am. Because actually they serve breakfast from 7:30-10:30 am. We are very happy during stay at the Conrad Hongkong hotel.
Response from Property: Dear Guest, Thank you for staying with us and your kind review of Conrad Hong Kong! We are pleased to hear that you enjoyed the stay. We look forward to welcoming you again! Best Regards, Jan Jansen General Manager
Angela@travel
Deluxe King Room
Stayed in Aug 2025
Solo traveler
5 review
8.5/10
Very Good
Posted on Sep 27, 2025
Great hotel, the decoration is just classy, tho a bit aged. The food is comparable to peers but can be better. Love the minibar selections. Service can be better and more up to date.
Response from Property: Dear Guest,Thank you for your thoughtful feedback on your recent stay with us. We’re delighted to hear that you appreciated the classy decoration and enjoyed the minibar selections. We also appreciate your insights regarding the food and service, and will constantly strive to enhance our offerings and service standards.We hope to welcome you back in the future for an even better experience!Warm regards,Jan JansenGeneral Manager
Wangcai1998
Deluxe King Room
Stayed in Aug 2025
Business traveler
66 review
8.0/10
Very Good
Posted on Sep 11, 2025
I used to work at PP, and staying at the Conrad was standard. It's been a long time since I've been back. The facilities at the Conrad have really deteriorated. On the first day, the bathroom drain was clogged – ridiculous, just like the swimming pool. A complete fail, unusable. Then I asked for the sheets to be changed, and they weren't – also ridiculous.
However, the restaurants, from the breakfast in the dining room to the Cantonese cuisine, were just as excellent as before.
The front desk staff were outstanding and efficient, just as they always have been.
Original textTranslated by Google
Response from Property: 感謝您分享您的經歷。我們很高興您對餐廳和前台的服務表示肯定,同時非常抱歉您在入住期間遇到的各種問題,我們會對此進行深入調查,以確保未來為您和其他客人提供更優質的服務。期待您再次光臨,讓我們有機會為您提供更好的體驗。香港港麗酒店總經理楊彥森 敬上
Jiafeimaopeiqi
Deluxe King Room
Stayed in Jul 2025
Other
34 review
10/10
Outstanding
Posted on Sep 5, 2025
The Conrad Hong Kong is conveniently located at Pacific Place. To get there, take the Airport Express to Central, then one MTR stop to Admiralty Station. From there, head upstairs, and you'll find a passage next to Dior. Take the elevator up to the hotel lobby. The guest rooms are spacious, clean, hygienic, and comfortable, and the service is warm and attentive.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您分享您的寶貴反饋!我們很高興您對酒店的環境、衞生和服務表示滿意,並對我們酒店位置的認可,期待未來能再次歡迎您,為您提供更優質的服務!祝您旅途愉快!香港港麗酒店總經理楊彥森 敬上
Maogoulvxingshe
Deluxe King Room
Stayed in Jul 2025
Couple
75 review
6.0/10
Posted on Sep 1, 2025
The hotel is quite old. The worst part was the air conditioning noise in the room – it was so loud I couldn't rest. The noise was truly excessive. I couldn't sleep with the AC off, and it was too noisy to sleep with it on. The bedding was also damp and uncomfortable, leading to a very poor night's sleep.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住香港港麗酒店,並分享您的反饋。我們深感抱歉您在住宿期間遇到的問題,您的意見對我們非常重要,我們會認真對待並努力改善這些問題,以提升客人的住宿體驗。祝您旅途順利,生活愉快。香港港麗酒店總經理楊彥森 謹啟
Neo De Leon
Deluxe Twin Room
Stayed in Jul 2025
Family
56 review
10/10
Outstanding
Posted on Aug 26, 2025
Its my second time to stay in this property but my stay is always extraordinary. Place is convenient and close to the MTR. Will surely stay here again.
Response from Property: Dear Guest,Thank you for your lovely feedback! We’re delighted to hear you had a pleasant stay at Conrad Hong Kong. We look forward to welcoming you back for another enjoyable stay!Warm regards,Jan JansenGeneral Manager
Dengta07
Deluxe Harbour View King Room
Stayed in Jul 2025
Family
25 review
10/10
Outstanding
Posted on Aug 25, 2025
The room was very new and clean. Since we checked in on a weekday, the lovely lady at the front desk upgraded our room for free. The breakfast was plentiful and the service was excellent. The hotel is located right above Pacific Place and Admiralty MTR station, which is a fantastic location. I would definitely stay here again!
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您抽出時間與我們分享您的入住體驗!我們很高興您對酒店的住宿及服務表示滿意,我們期待您的再次光臨,讓我們為您提供更好的服務!香港港麗酒店總經理楊彥森 謹啟
Jake2058
Deluxe Twin Room
Stayed in Jul 2025
Business traveler
7 review
10/10
Outstanding
Posted on Aug 22, 2025
The reception staff were all super friendly! Thank you for accommodating our request and really loved our stay at Conrad.
Looking forward to staying here again!
The ocean view was absolutely great!
Thank you!
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you appreciated our prime location, spacious rooms, and charming atmosphere. Your kind words motivate us to continue providing exceptional service.We look forward to welcoming you back for another enjoyable stay!Kind Regards, Jan JansenGeneral Manager
Daizhilangqulvxing
Deluxe King Room
Stayed in Jul 2025
Family
62 review
10/10
Outstanding
Posted on Aug 18, 2025
The room was very spacious, and by choosing a higher floor, the view was also excellent with sufficient privacy. Downstairs, the restaurant was lively with live music, but upstairs it was very quiet, making for a comfortable stay that even the kids enjoyed.
This hotel is conveniently located at Admiralty Station, just one stop from Tsim Sha Tsui and Central, and also one stop from Ocean Park, making it easy to get anywhere.
The hotel service was also great. The front desk staff were fluent in English, Cantonese, and Mandarin, so communication was seamless. The concierge team, in particular, had an exceptional service attitude, always smiling and enthusiastic.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇入住香港港麗酒店並且對於您的體驗給予良好的評價。很高興您喜歡我們温馨舒適、熱情好客的服務,希望不久之後能與您再次相遇,祝您生活愉快! 香港港麗酒店總經理 楊彥森 謹啟
KY6668
Deluxe Twin Room
Stayed in Jul 2025
Family
17 review
7.5/10
Posted on Sep 10, 2025
Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good Everything’s good
Response from Property: Dear Guest,Thank you for your kind feedback. We're delighted to hear that you enjoyed the stay. Your kind words motivate us to continue providing exceptional service.We look forward to welcoming you back for another enjoyable stay!Kind Regards,Jan JansenGeneral Manager
Jingshendabaitu
Deluxe King Room
Stayed in Jul 2025
Business traveler
51 review
8.7/10
Very Good
Posted on Aug 18, 2025
The Conrad Hong Kong is perfectly located right in Pacific Place, with direct access to the mall. It's super convenient for exploring Wan Chai and Causeway Bay, and Admiralty MTR station is just a stone's throw away.
The room was spacious and bright, with a fantastic view from the floor-to-ceiling windows. The bedding was so comfortable I didn't want to get up! The bathroom had a separate shower and tub, and the toiletries had a luxurious scent. The service was attentive, cleaning was prompt, and the staff were warm and professional. It offers great value for money, and I'll definitely choose it again on my next trip to Hong Kong!
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您分享如此詳細和積極的反饋!我們很高興您對酒店的位置、房間舒適度以及服務質量感到滿意。能為您提供愉快的入住體驗是我們的目標。期待您下次再來香港時再次選擇我們,祝您旅途愉快!香港康萊德酒店總經理敬上
Lieder ohne Worte
Deluxe King Room
Stayed in Jul 2025
Business traveler
26 review
10/10
Outstanding
Posted on Aug 16, 2025
The hotel is a bit old, and the facilities are a bit dated, but they are well-maintained. The room was very comfortable and offered a great sea view. Taking the hotel elevator down to the ground floor leads directly to Pacific Place and the MTR, making shopping, dining, and transportation incredibly convenient. The downsides are that the elevators are too slow; we always had to wait a long time for one of the six elevators. Also, during Saturday lunchtime check-in peak hours, there were only two staff members at the reception, which definitely needs improvement.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您分享您的詳細反饋。我們很高興您對房間的舒適度和便利的地理位置表示滿意。同時,我們也對您提到的電梯和前台服務效率問題表示歉意。您的意見對我們非常重要,我們將認真考慮並進行改進,以提升賓客的整體體驗。期待您再次光臨時能感受到我們的改進。香港港麗酒店總經理楊彥森 敬上