Regal Kowloon Hotel

They upgraded my room for free, which was a nice surprise! The hotel's location is fantastic; you can get to the Hong Kong Coliseum directly via a footbridge, which is super convenient. It's also very close to Victoria Harbour, and there are plenty of great restaurants nearby. I'm really happy with my stay.

The front desk staff were quite pleasant and patiently explained details about breakfast, the executive lounge, and more. My room was right off the elevator, which made it a bit noisy, but overall it was fine. They were also very quick to deliver disposable chopsticks when I called to ask for them. The hotel's location is great, just a few minutes' walk to Victoria Harbour for boat trips or a stroll. However, there were some less-than-ideal experiences. For example, our room was an executive room, which granted us access to the executive lounge. We visited twice over three days. On our second visit, a Southeast Asian-looking server asked us for our room card for a second verification. Firstly, you need to swipe your card to enter the lounge, and secondly, there were Caucasians in the lounge, so why were only we asked for re-verification? Is this extra discrimination against Chinese people? Do they think Chinese people can't afford executive floors and are just sneaking in for free food and drinks? Speaking of the executive lounge, it's incomparable to executive lounges in mainland China. They offered two small sandwiches, two small dessert cakes, and on our first visit, some apples. Beyond that, there wasn't much else. The breakfast restaurant had a decent variety, including rice noodles, regular noodles, pineapple buns, and fresh cut fruit. There was a high proportion of Indian dishes, like various types of Indian flatbreads or curries. But one thing was unpleasant: one morning, we went for breakfast and saw an empty sofa seat by the window. When we went to sit there, a server told us it was reserved. This was the first I'd ever heard of reserved seats in a hotel breakfast restaurant. Later, two Caucasians came in and sat there. It's been thirty years since the handover, but it seems some mindsets are still stuck in the past. Hygienics: The towels were changed, but the trash wasn't emptied. I stayed for three nights, and it seems they only empty the trash on the last day after I check out. Is it for environmental reasons to save plastic bags? Is saving this particular bag so crucial? Did they consider the guest's feelings? Also, when a guest leaves, aren't the duvet covers supposed to be changed and washed? Can you believe there were still bloodstains on mine?

## Review **Location:** The surrounding area is quite good, with plenty of options for dining and shopping. There are also many snack shops. I've stayed at this hotel many times, and the location is excellent; the beach is just across the pedestrian bridge! **Cleanliness:** The cleanliness is acceptable, but the room had a very strong odor. In previous stays, I hadn't noticed such a strong smell, but this time it was so unpleasant it made me feel nauseous! **Facilities:** The bathroom was incredibly noisy. If you didn't close the bathroom door, you wouldn't get any sleep that night. **Service:** The front desk service has clearly deteriorated; their attitude was very poor. One gentleman was truly unreasonable. Since it wasn't my first time staying at this hotel, I was given a very bad room – not only did it have a smell, but the location was also poor. I had to change rooms three times, and all of them were small. If I hadn't insisted, I wouldn't have been able to get a comfortable room!