B P International

This was my second stay here. My first stay in August '24 overlooked Victoria Harbour, but this time I had a city view in the opposite direction. **Environment:** Both room views are great in their own way, as long as the weather is good, they're fantastic! **Facilities:** As per regulations, they don't provide free bottled water or disposable toiletries. No big deal, there's a Wellcome supermarket and a 7-Eleven right across the street. It's super close to the West Kowloon High-Speed Rail Station, Austin, and Kowloon MTR Station. It's also convenient to walk to China Hong Kong City, Harbour City, and Tsim Sha Tsui. Public transportation is also readily available. **Hygiene:** To get your room cleaned, you need to hang the 'make up room' sign on the doorknob. If you don't, it won't be cleaned. **Service:** Both times I stayed here were to attend an event at AsiaWorld-Expo, and both times I checked in first and then met up with my companion. I recall getting a free room upgrade on my first visit, so I booked this time without hesitation. However, this time during evening check-in, they said the reservation wasn't under my name and I couldn't check in. Okay, I've had this experience before; in late December, a booking agent also made a mistake with the name, and I was able to modify the information on the app immediately. The front desk staff member quickly motioned for me to step aside so I wouldn't disturb others (the problem was it was past 10 PM and there was no one else behind me). Then I understood he meant that even if I modified it, he wouldn't look at the information on the app and had to wait for the platform to notify him. Okay, I went to the lobby sofa and called Ctrip customer service. A few minutes later, they notified me online that the information modification was successful and they had contacted the hotel. I went back to the front desk, and another staff member served me, checking the system again and telling me that without my information, I couldn't check in. I was extremely annoyed. I continued to call Ctrip again, asking if the modification was successful and where the hold-up was. Ctrip customer service replied again, saying they had communicated with the hotel, and a front desk lady said I could check in. Then, with my phone on speaker, I went to the front desk for the third time, and that lady said their process was rigid, but I could check in now. What kind of attitude is that? They clearly don't see any problem with their behavior. Please, I understand you value procedures, but can't you approach this with a problem-solving mindset? Instead of saying this isn't allowed or that's incorrect? You wouldn't look at my booking information on the mobile app, you wouldn't look at the modified information, and you ignored me when I told you Ctrip customer service had confirmed with you about adding a guest. What do you want? If it wasn't for the cancellation fee of one night's stay, I really wouldn't have wanted to stay. No one wants to throw money away, so I'll be more careful when booking next time. Fellow readers, please consider this yourselves.

There are many shops nearby, and Kowloon Park is just a few meters away. They charge HKD 30 for a universal adapter, which feels a bit inhospitable. The facilities are a bit old. There's a popular restaurant on the second floor.