meleetaonin
February 2, 2024
the room was small, as expected, no room to walk or move between the beds, but it was nothing like the nice photos, it was at first glance missing pillows, cushion, liner. at closer inspection, the bedsheet and pillowcase had stains, the bathroom drain grimy, toilet dirty, floor had a puddle of water, the nightstand was worn and cracked, and even the phone was broken and they couldn't fix it. the manager switched a "better" room for us but it had stained towels, the heater wouldn't work on a cold night, the shower hot water ran out, the toilet eventually failed to flush and refill water, the kettle was unwiped, stained and grimy, and more issues. overall the hotel and rooms are old and worn down, and if housekeeping cannot maintain flawless cleans on all possible surfaces, it becomes really obvious and uncomfortable. the hotel management and housekeeping is severely lacking or overworked and cannot keep a clean comfortable quality stay or meet the standards of their own advertising material. they need to renovate or put more resources into their housekeeping and maintenance staff. a cheaper hotel means a smaller simpler room and less amenities but should NEVER sacrifice quality cleaning and housekeeping.