Regala Skycity Hotel by Regal Hotels

The room was a bit on the small side, which is understandable given how expensive space is in Hong Kong. However, the cleaning lady was absolutely lovely – always greeted us warmly when we arrived and wished us a pleasant trip when we left. She even wished us a good journey! I'll definitely consider staying here first on my next visit.

I had to extend my stay for an extra night unexpectedly, so I didn't even consider other hotels and immediately booked an additional night here. Even though the Friday rate was particularly expensive, it's just so convenient, and I didn't want the hassle of switching rooms, so I decided to stay another night here.

I booked this hotel in early April for a June stay. My friend arrived much earlier than me on the day of check-in. I gave her the Trip.com confirmation letter and my name, but when she tried to check in, the hotel said they couldn't find any reservation. My friend, a young woman, was left stranded. I was on a flight at the time and couldn't receive messages or handle the situation. She was scared and had nowhere to rest or go. My flight was also delayed, landing around midnight. As soon as I saw the messages, I immediately contacted customer service. They contacted the agent, and the agent contacted the hotel. The whole process was drawn out. Of course, I understand that Trip.com isn't the direct booking party and has to wait for the agent's reply. Finally, almost an hour later, they resent the exact same confirmation slip. My friend then tried to check in again and it was successful. Later, upon verification, it turned out the hotel had entered my name incorrectly when putting it into their system. So, I have to ask: if the order was incorrectly entered and essentially not booked, why did I receive a confirmation letter in the first place? Is there an issue with Trip.com's supplier management and process confirmation? I'm currently still waiting for a confirmation and reply from customer service.

Hygiene: The curtains were quite dirty with several obvious stains, and the duvet cover felt a bit damp, as if it hadn't fully dried before being put on. Attitude: 1. The front desk staff was very arrogant. They didn't make eye contact with me at all during the check-in process. After confirming the room and number of nights, they just had me sign and gave me the key, without any guidance or explanation of hotel facilities, like where to get drinking water (since there's none in the room) or about the shuttle bus service. 2. After checking into the room, I called to borrow an iron. The person who brought it knocked on the door but didn't greet me, just handed me the iron. When I said thank you, they didn't respond. I've rarely encountered such impolite hotel staff. 3. The staff member who helped with luggage storage (an older gentleman) was very good.

The airport shuttle service is super convenient! The room was very clean, and the amenities provided were complete and practical. The lobby is bright and comfortable, and the front desk staff were very friendly and proactive in chatting. Check-out was quick.