Name: Hakone Gora Karaku
Address: Hakone, Japan
Rating: 9.3

Japan

Osaka

Fukuoka

Hakone

Sapporo

Beppu

Kyoto

I stayed for 2 nights during our visit to USJ, and I’m really glad I chose this hotel. It has a great location, stylish facilities, and my daughter absolutely loved it.

We spent a night at Cross Hotel Osaka before an early flight the next morning. The hotel is conveniently located just a 5-minute walk from Namba Station (Exit 14) and right next to Dotonbori, surrounded by numerous shopping malls and eateries. The room was spacious and well-equipped, and we appreciated the option to enjoy a ‘socking bath’ after a long day of sightseeing. The value for the price was excellent, and we were really impressed. We would love to explore other hotels in this chain in the future!

The parking staff were absolutely terrible. They watched us get out of our car, and the moment they realized we weren't Japanese, they didn't even bother to direct us, causing us to walk to the wrong entrance. Our chartered car driver had to call out to us as we walked past, telling us that the glass door was the correct way up. That female staff member was completely unresponsive. When we were leaving, the old man was just the same, busy helping Japanese guests with their luggage while completely ignoring us. If they plan to treat non-Japanese guests this way, they shouldn't allow Chinese agencies to book their hotel! The front desk and housekeeping staff were okay, but the parking staff – they were truly something else, and they were Japanese.

Staff is nice and friendly! 
Though it is not super close to the station but it's still a comparative convenient location to me.  
There're also many good place to eat nearby, highly recommend REC coffee, breakfast is great!
Soundproofing is just so-so, the Korean family stayed next to us is so noisy and banged the door all the time..

In general, the location of the hotel is good as it is close to the subway station and bus station.  Also, there are a lot of restaurants near the hotel.  I would recommend my friends to book the hotel.

**Positives:**  
✅ **Modern & Clean:** Well-maintained, spacious rooms with comfortable onsen.  
✅ **Good Location:** Convenient access to surrounding areas.  

**Areas for Improvement:**  
⚠️ **Room Location:**  
- Room extremely far from dining/foot bath – exhausting daily walks (especially with foot concerns).  
- *Suggestion:* Offer closer room options or service for guests with mobility needs.  

⚠️ **Dining Experience (Dinner & Breakfast):**  
- **Food Quality:** Lamb not fresh; overall quality below ”1 stay 2 meals” onsen standard.  No beef , only lamb meat is not fresh. Not satisfied with the food quality. We wanna have cup noodles after meal. 
Breakfast is slight better. 
- **Variety:** Insufficient choices (both Western & Japanese); lacked local/seasonal specialties expected at onsen hotels.  Pretty disappointed. 
We been to many onsen hotel in Japan. Never encountered this. 
- **Service/Clarity:** Buffet poorly organized; unclear signage led to confusion over food availability.  
- **Expectations:** Meals didn’t showcase regional ingredients or highlight local cuisine like other onsen resorts.  Hakone is famous onsen should showcase their seasonal ingredients in this region. 

**Summary:**  
Strong potential with modern facilities, but **critical improvements needed in dining quality** and **room accessibility** to meet onsen hotel standards.

The hotel environment is comfortable, the service is good, the environment is elegant, comfortable and quiet, the food is beautifully presented, but the portion is a little small, the room is comfortable and quiet, a good place to rest on vacation°

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