Upon arrival at Terminal 4, take the escalator up to Level 2 (Departures) and follow the signs to the hotel. The exit is via a skybridge, and it's only a few minutes' walk. The Crowne Plaza and Holiday Inn are housed in the same complex. The hotel rooms feature laminated glass windows, providing excellent sound insulation, allowing you to enjoy views of planes taking off and landing nearby without the noise.
On 15 September, I came to check in for our second room since we had booked two rooms: one family room and one twin bedroom.
The family room was ready earlier, so we checked in around 11–12pm. At that time, the staff informed us that the second room would only be available for check-in at 3pm to avoid early check-in charges. We decided to check in later at night around 10–11pm for the other room.
During the check-in process, I requested an extra blanket for the family room (Room 459), as it was just me and my brother staying there, and we couldn’t share a single blanket. The staff asked how many people were in the room and insisted that they couldn’t provide an extra blanket without checking with the supervisor. Even after checking, they still refused and mentioned that the family room should already come with an extra quilt on the sofa bed.
I explained that there was no extra blanket or quilt in Room 459. The staff confirmed that there should be one, but when we returned to the room, there was none. I was very frustrated at this point. Later, when we went up to our twin room (Room 412), we discovered that this room actually had the extra blanket and quilt — even though this was the twin room, not the family room.
This left us very confused. How could the staff not know which room types are equipped with extra blankets? It felt unprofessional and gave us the impression that they weren’t familiar with the room assignments.
It is a typical 4+ level hotel, modest decoration but does not look old fashion yet. Spacious, clean, bright and tidy room. Everything like desk, TV, mirrors, and bathroom iis surprisingly big in Europe, at this price level. Even the shampoo and body wash are jumbo sized. Tap and shower glass door need some maintenance. Huge basin countertop, good to put everything on. Some adjacent rooms can be connected to create a family room. The staff are polite and friendly.
Very Good
463 reviews
8.9/10
Price from
NZD 193
per night
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Everything was great, can't really access to the gym room, the kettle was not clean to boil the hot water. staff was friendly and service was good! Breakfast can be more choices. Overall experience perfect!
Let me check in on arrival which was very nice (1 hour early) - small room with large single bed - very clean and comfortable with plenty of hot water. Breakfast was adequate. 2hotel room on third floor was surprisingly quiet and you could open the window slightly for fresh air. Will make it my 1st choice for hotels at Heathrow. No problem getting local bus across the street to the airport.
Very good hotel, clean, nice staff, the location is convenient for people arriving at Heathrow. It’s far from the main attractions in London, but I managed to use the public transportation. Took me around one hour to get to Paddington. There are some markets and restaurants nearby.
The room was very clean, and it was the perfect choice for a layover as we had a flight the next day. A bus stop conveniently located right outside takes you directly to Terminal 5, with buses departing once an hour. We caught the 11:38 AM bus. The hotel's soundproofing is excellent; despite its proximity to the airport, it was surprisingly quiet.
I don't think I would stay here again unless the price was right and there weren't other properties around Heathrow at a decent price.
The key reason is that the property is in need of a refurb. The wear and tear is visible, the furniture is all chipped etc.
Apart from that, the bed was actually comfortable and the bedding was great so soft. The breakfast was standard and the staff was efficient.
The handsome Pakistani brother at the front desk was very friendly. He patiently explained the precautions to me and helped me drag the luggage to my room.Thank him very much.
Very Good
180 reviews
8.9/10
Price from
NZD 140
per night
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9.1/10
Great
GGuest UserGreat stay for four adults in the double double-room, there was a separator in the middle of the room so a bit of privacy was provided. Complementary cocktails were a nice perk too. Cool view of planes landing at Heathrow
GGuest UserSlightly slow check in as trainee on the desk - unclear instructions on how to locate room. Room itself was very good - amenities to hand. Bar service poor and the staff member who served us had an attitude. Went to the international restaurant but decided it was too noisy and canteen like - for a few pounds more, eat in the French style one. There both service and food were excellent. Well located for access to the terminal.
OOllieSmithStayed here for 3 nights on a recent trip. Nice room with two big double beds. Shower is great but the bath is really shallow so not ideal if you like a nice soak. Good WiFi, big TV, fridge in the room etc.
Breakfast is excellent. Great selection. Coffee could be better. I wouldn't expect a hilton property to use cheap coffee machines with powdered milk instead of fresh.
Location is great. There is the usual hoppa bus to the terminals for £7 or you can walk for 4-5 minutes to Hatton Cross and take the subway train for free to all the terminals (just use a contact less card to get through the barriers).
GgnowynotIt's a hygiene issue.
I was so surprised that when I came into the room, the bottle of water provided was already opened by someone else.
The location is acceptable, about a 15-minute walk from the nearest station.
AAozhoushuyuanThe hotel is close to the subway entrance, which is suitable for catching a flight. The receptionist is an old man, who is very serious. We chose this place because we had to pick up the car the next day and it was close to the car rental company. There is a small church next to it.
GGuest UserIt was easy to spend because there were many supermarkets and restaurants near the station. The staff is kind. They carried my luggage together and everyone smiled nicely.
The room was quite cold and there was no dryer, but the meal was delicious with warm coffee and tea to wake up.
AAlice HappyheartMe and my partner decided to stay here for one night during our trip to London. For the price we was pleasantly surprised.
Its ibis budget and not the Ritz Carlton but the bed was comfy and clean the room was basic with a working TV and a Shower with hot water and the hotels staff was able to provide a hairdryer for us to use free of charge.
Staff were friendly enough and was able to provide little things like bottle openers. The shared dining space had a microwave and a coffee machine with complimentary herbal tea and everyday tea.
However some of the rooms show the age there was an issue with plumbing in our room the drains had a bad smell when the water was running but the staff resolved it
It could really do with a dust on the windowsill and behind the TV and on the counters.
Breakfast was basic continental breakfast however everything was fresh and of a good quality not bad for the price.
All in all enjoy the hotel for short stays and dont be shy to speak to the staff if you have any issues.
CCHUNHygienic, good service, breakfast 0k, there is the most basic milk, croissants, coffee and tea. There is no free shuttle bus at the airport. Take a taxi for a few kilometers.
Hhuangyan27738110I was given a very bad room. There were still several steps from the bathroom. I went to the front desk and asked to change the room. The front desk said there was no room. Why didn't you give me a better room? Sure enough, I got up in the middle of the night and tripped on the toilet. And there was no phone in the room, so I went to the front desk to ask anything. The wifi signal disappears as soon as the room door is closed. If you want to use wifi, you cannot close the door. You can meet any strange flower,
JjosephNot impressed, but would consider going back. Neighborhood not very safe feeling. The staff were great, the restaurant awesome. Great food. The actual halls and rooms just so so. The gym is amazing, thats worth staying there.
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