Guest User
February 6, 2024
Every single staff member encountered was amazing from valet to check-in to room service. Very friendly, attentive, and helpful. Room service was excellent. We ordered the salmon, a burger, lobster bisque, and salad. I booked a King Deluxe room and wasn't impressed upon entry. The room smelled and looked a bit dated - not the crisp, refreshing feel I'd expect here. The carpets could use a good cleaning. The bathroom tiles, toilets, walls, looked and felt old. Had to hold down the lever on the toilet for a proper flush. The iron had burned on material which stained my husband's pants when he tried using it. The pool steps, corners, and crevices have a rust like, hard water staining going on. Lots of debris and leaves in the pool - possibly from the wind and rain the night before. Nevertheless, didn't make for an inviting swim experience. I opted to lounge poolside. Another little zinger is that we paid for oversized valet because we travelled with our truck and trailer. The valet wasn't experienced in handling the trailer, so we parked and retrieved our own vehicle during our stay...yet paid the full valet charge. Not a biggie - and we never mentioned this to the hotel, just thought I'd mention here in case you're parking true oversized vehicles. I'd planned to be here next month but decided to cancel those reservations. Although the staff and food were great, I wouldn't choose to stay here again because of the accommodations.