For all my Asian friends, please DO NOT come to this hotel if you don’t want to be discriminated. The hotel general manager, Mr. Philip, is brave enough to be a ****** but too coward to tell his name or position. Here is what happened. My mom and dad chose to celebrate their wedding anniversary in Hilton since they had been there many times and they had a good impression of the hotel. This year my small family stayed in Cetera Grand and we invited my parents to join us, but they insisted to stay in Hilton. So during the daytime I would drive up and hang out with them. On the third day, we went to play by the beach, so my 2-year16-month son didn’t wear the diaper ( and he is also being through a hard time quitting the diaper). When we got back to the hotel, my son suddenly said that he wanted to pee and cannot hold it. So instead of letting him pee in his pants and wet the public place, we quickly move to the grassland nearby and found a tree to let him pee (which was not a good behavior and I apologized to the other manager). This Mr. Phillip came from no where and yelled at us in a very loud voice and a rude way “if you want to pee you should ask our stuff and there is a toilet just over there, this is a five-star hotel” and repeated many times and scared my boy! I explained to him and he kept yelling at us and also freaked out a lady around us. I looked around and found the nearest stuff is like eight or ten meters away who didn’t come to us the whole time. And I checked twice if there was a clear sign of the restroom and saw NONE!! I asked if he is a ****** and would he talk to other white people like this under the same circumstances. He just quickly walked away. So I walked up to this “Mr. Phillip” because he didn’t wear his name badge and asked about his name. He REFUSED to tell me and asked my room number. In consideration of my parents’ safety I didnot tell him because I didnot know who this extreme ****** is! Then l learned from other stuff that he was the GENERAL MANAGER of this “five-star hotel” of which the waitress only asks white people if they would like coffee or tea during breakfast time. So unprofessional!!! We paid the same money for the room but were treated differently. There are a bunch of five-star hotels Asian guests can choose and Mr. Phillip can learn from! This extreme discrimination ruined the rest of our day so my parents checked out right after dinner and moved to the hotel I stayed at and felt more welcomed. I’m still waiting for an apology cause this general manager’s yelling scared my son badly!! We came to this place for fun not for INSULTING!!Worst hotel manager ever in Huahin and every time I think of Huahin I would recall this ugly memory. For Mr. Phillip, if you don’t welcome Asian people and treat we people differently, PLEASE DO NOTE THIS IS A WHITE PEOPLE ONLY HOTEL. So we can save the money or get better service elsewhere. Last but not the least, from your unprofessional stuff, the construction field view, really old rooms, the leaking water tap, the bathtub with ***** to your ****** ATTITUDE, where the hell do you get the courage to say out loud “this is a five-star hotel”? Just the intolerance of a kid and treating Asians differently makes you the top manager of the hotel?! If so anybody in this hotel could do a better job than you do! HAHAHA, real funny! FYI, this is still the Chinese new year, and you gave us Chinese an unforgettable experience and an important lesson-NEVER COME TO HILTON HUAHIN EVER!
However, what I had to say is the other Thai managers were friendly and understanding, especially the front desk manager Koh Malee was trying to maintain the brand image of Hilton and her evil boss the whole time and I was really moved by this lady and felt better after sharing my experience with her. The Thai people are always so friendly and lovely!
