Xihai Hotel

Xihai Hotel Reviews

Xihai Hotel

Xihai Scenic Spot (Front Desk is located in Area A of the hotel), Huangshan District, Huangshan, Anhui, 245800, ChinaView Hotel Details
Xihai Hotel
Xihai HotelXihai HotelXihai Hotel
Check available rooms for your travel dates
We Price Match
1 night

Xihai Hotel Guest Reviews

4.8/5
Excellent
10221 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(10221)
Positive reviews(10148)
Reviews with photos/video(3244)
Classy environment(1454)
Delicious buffet(987)
Loved the view(777)
Friendly front desk staff(393)
Tasty dinner(391)
Tasty restaurant(117)
Luxurious(67)
Easy to add bed(32)
Negative reviews(73)
Czzzzzzzz
Superior Simple Cozy Standard Room (Area b)
Stayed in nov. 2024
Solo travellers
10 review
5.0/5
Outstanding
Posted on 28. nov. 2024
Great hospitality by the hotel stuff 西海小陈. She and other staff guided me on the location to view sunrise and sunset. Hotel facility was great.
Response from Property: We are glad to receive your positive feedback. All staff members of our hotel will continue to work hard to create a safer and more comfortable accommodation environment for you. Looking forward to your next visit.
Guest User
Superior Simple Cozy Room - Triple Occupancy (Area b)
Stayed in nov. 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on 24. nov. 2024
Perfect for the location, and the staff was so nice, breakfast was perfect. However, the room was a little bit small and not looking exactly like the pictures so we were a little underwhelmed. But we got to see sunset and sunrise from the top on the mountains, and that was actually so worth it!
Response from Property: Your satisfaction has strengthened our confidence, and we will continue to maintain a high level of service to provide every guest with the best quality accommodation experience. Looking forward to your visit again.
Guest User
Superior Elegant Leisure Standard Room (Area a)
Stayed in nov. 2024
Couples
1 review
5.0/5
Outstanding
Posted on 23. nov. 2024
The hotel is I'm a great location for sunset viewing and easily accessed from Yungu cable car. The staff were very friendly and the buffet food was excellent! We would highly recommend a stay here! Lovely 4 star hotel with comfy beds and pillows and big down jackets fro you to borrow to watch sunset or sunrise!
Response from Property: Your positive feedback is the best encouragement for our work, and we will continue to maintain it, providing every guest with an unforgettable experience. Looking forward to seeing you again.
Guest User
Cozy Comfy Single Room (Area a, pitched roof)
Stayed in nov. 2024
Couples
4 review
5.0/5
Outstanding
Posted on 17. nov. 2024
Perfect stay in this amazing mountain. The hotel is well located. Staff is really available to make the stay comfortable. Hotel has all services you need, you forget that you are on the top of a mountain with no access by road. Good job to all people who carry all the stuff on their strong shoulders ! Room was clean, very confortable bed. On the morning the hotel organize a sunrise tour and you have a special jacket in your room as it is quite cold in the morning. The food is great with plenty of delicious choices. I highly recommend.
Response from Property: Your positive feedback is the driving force behind our progress, and we will continue to work hard to ensure that every guest can leave beautiful memories here. Looking forward to meeting you again.
Guest User
Superior Simple Cozy Standard Room (Area b)
Stayed in nov. 2024
Family
22 review
4.7/5
Amazing
Posted on 16. dec. 2024
This was the most expensive hotel in my whole China trip by far but it was also the best restaurant with amazing breakfast options. The room was just okay, not bad but not worth the price and it had no view from the room even though it is marked as Mountain View. It is also far (about 1 hour hike) away from the closest popular points to watch sunrise and sunset. I would consider a different hotel next time that is closer to the hiking route because it took us almost 8 hours to hike here after taking the Yuping cable way up. It was almost dark when we arrived at the hotel and we headed up the mountain at 9 am.
Response from Property: Dear guests: Thank you for your recognition of Mount Huangshan Xihai Hotel. The hotel is located next to the Danxia Peak, west of the West Sea peaks, east of the Lion Peak and Shixin Peak. It is not only the entrance to the Xihai Grand Canyon, but also a good place to watch the sea of clouds, sunrise and sunset. We always try our best to provide every guest with a high-quality and comfortable rest environment. Thank you again for your support to Mount Huangshan Xihai Hotel, and look forward to your coming again!
Guest User
Superior Elegant Leisure Single Room (Area a)
Stayed in okt. 2024
Couples
7 review
4.7/5
Amazing
Posted on 3. nov. 2024
Excellent services, excellent location ( in the middle of the best hiking trail for the back mountain), really nice amenities given the remote location. Small accident of blocked toilet on the first day we were there but they resolved it nicely. Overall a very nice experience.
Response from Property: Thank you for your support and recognition of our hotel. We will continue to improve our service quality and make every stay full of surprises. Looking forward to meeting you again next time.
Toth
Superior Simple Cozy Room - Triple Occupancy (Area b)
Stayed in okt. 2024
Travel with friends
14 review
4.5/5
Great
Posted on 1. nov. 2024
A pricey hotel but can't fault the staff. They're super helpful, nice gift received at check in. The rooms are decent but you're paying a huge premium for what it is. Overall a good experience. Wing B is rather old.
Response from Property: We are pleased to receive your positive feedback, and all our hotel staff will continue to work hard to create a more elegant accommodation environment for you. Looking forward to your next visit.
Stephanie Ge
Area A Deluxe Standard Room-Elegant Style + Wall-Mounted Clothes Dryer
Stayed in okt. 2024
Couples
2 review
5.0/5
Outstanding
Posted on 11. okt. 2024
We booked elegant room deluxe area A and room was very large and clean. Location very convenient to watch sunset (10 minutes) and hotel had a guide lead a group at 5:20am to watch sunrise 30 minutes away. Front desk gave helpful map with recommended hiking trails.
Response from Property: Dear guests: Hello! Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, and warmth is memory. The warmth in memory will never change despite the vicissitudes of life. I hope that Xihai Hotel will always be warm in your memory! Welcome to come back often! I wish you well!
Guest User
Area A Deluxe Standard Room-Elegant Style + Wall-Mounted Clothes Dryer
Stayed in jul. 2024
Family
4 review
4.7/5
Amazing
Posted on 28. jul. 2024
Great hotel for staying overnight at peak. Nice amenities all around, with working AC, good foods and night activities. Staff was extremely helpful providing a personal yet professional service (Xihai Xiao Fang 方鑫 was our housekeeper and he provided detailed information and kept us posted of all updates was really great 👍)
Response from Property: 尊敬的賓客:您好!非常感謝您選擇入住黃山西海飯店,同時與我們一起分享您的住店感受!我們會不斷完善自己,提高綜合水平。祝您工作順利、心想事成!
Guest User
Superior Elegant Leisure Standard Room (Area a)
Stayed in dec. 2024
Family
3 review
4.5/5
Great
Posted on 15. dec. 2024
Location and customer service was good. I would not recommend ordering the buffet dinner thou as didn't taste very nice and bring your own good instead to eat. Otherwise the front desk was very useful in answering all your questions about the mountains and they gave discount for the spa massage.
Response from Property: Thank you very much for your love of our hotel. We will continue to improve our service quality and provide you with a more personalized accommodation experience. Looking forward to meeting you again next time.
Guest User
Superior Simple Cozy Standard Room (Area b)
Stayed in jun. 2024
Family
1 review
4.7/5
Amazing
Posted on 11. jun. 2024
Nice hotel very close to taiping cable car, friendly helpful staff, a good central location for all the walking routes around the mountain.
Response from Property: Thank you for your affirmation and support for us. Your satisfaction is the unremitting pursuit of our Xihai people. We will continue to work hard to ensure the quality of our services. We look forward to your visit again and wish you a pleasant journey.
temptemp
Superior Elegant Leisure Single Room (Area a)
Stayed in maj 2024
Couples
1 review
4.7/5
Amazing
Posted on 2. jun. 2024
Very nice place with nice restaurant. Perfect to sleep at the top after enjoying sunset or sunrise. Just be careful to book block A, which is the newer building
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Huangshan Xihai Hotel and sharing your hotel experience with us! We will continue to improve ourselves and improve our overall level. I wish you success in your work and all your wishes come true!
penny cheah
Standard Room - with View (Balcony) (Area a)
Stayed in maj 2024
Couples
4 review
5.0/5
Outstanding
Posted on 17. maj 2024
We booked a balcony room with view and we were not disappointed. The room was spacious, clean with full amenities, with torchlight and winter jacket. The view is amazing. Food is reasonable given the difficulty in logistics. Everything is transported manually by human carriers. We enjoyed the stay at this hotel.
Response from Property: Dear guest, hello! We are sorry that your stay did not meet your expectations. Please accept our sincere apologies. At the same time, thank you for your feedback, because every guest's feedback is of great value to us. We will pay more attention to details with a more rigorous attitude, strengthen training, and continuously improve to enhance the guest's satisfaction with the stay experience. I hope you can see our progress when you choose to stay next time, and look forward to your visit again! I wish you a happy life! All the best!
Guest User
Superior Simple Cozy Standard Room (Area b)
Stayed in nov. 2024
Couples
6 review
5.0/5
Outstanding
Posted on 9. nov. 2024
This is a classy hotel. Everything is good. Cannot find any fault. Breakfast was excellent with good spread of food with options for western food. If you want to stay in Huangshan mountain, this is the best choice.
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住黃山西海飯店並給予點評,我們會不斷完善,爭取給每一位新老朋友更好的入住體驗。祝您生活愉快!
lamchungfan
Standard Room - with View (Area a)
Stayed in nov. 2024
Couples
14 review
5.0/5
Outstanding
Posted on 8. nov. 2024
It’s expensive, but when you’re up in that part of the mountain, everything is. At least the prices weren’t criminal. When you compare it with similar places in the U.S. or Europe, it’s actually affordable. You can’t catch the sunrise in Huangshan any other way; you must spend the night in a lodging up in the mountain, so why not go with a comfortable choice with good food.
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!期待和您的再次相遇,祝您生活幸福!