Than Thien - Friendly Hotel

A lovely hotel in a central area, just by the water. Although central, quiet at night. Excellent reception staff and good breakfast. Clean rooms and comfy bed. Recommended.

Stayed for only one night on our way down further south. The bedroom was clean, and had a mini fridge with cheaply priced water and beer. The wifi was excellent, and the shower irked perfectly. The staff were also very friendly here. We had breakfast included with our stay which we very much enjoyed - the fried rice was delicious, and they cooked eggs to order. Overall I would highly recommend this hotel for a stay in Hue! It’s also a really good location, only a short walk from a lovely street with a few bars.

DO NOT book this hotel unless you have no other option. I do not know how they won the TripAdvisor award back in 2015, unless their service has significantly declined since then. For background, I stayed at this hotel for 6 nights with 9 other people on a medical trip in Hue (2 were born in Vietnam and speak fluent Vietnamese). We booked a total of 5 rooms on the first floor. To start off, one of the rooms had a large, suspiciously brown stain on the inside of the bedsheets. When informed, the staff tried (unsuccessfully) to WIPE IT OFF and only changed the sheets after some insistence. There was also trash in the closet. The AC in another of the rooms did not work which did not pair well with Hue's hot weather (high 90s). When informed, the staff only laughed. In yet another room, ice and debris fell out of the AC. The staff also broke one of our laptops while cleaning our room. It was placed in a backpack in the closet before leaving and was found on the floor when we returned. The screen of the Mac was glitchy and slightly cracked. We assume the backpack was dropped during cleaning. They also took one of our stuffed animals and threw it in the dirty laundry for no reason (it was on the bed and put away). When informed, the staff laughed. It was only after we asked multiple times that they searched and returned it to us. Their laundry service resulted in several ruined articles of clothing (stains, stuck Tide pod, etc.) They also sorted our clothing on the floor (incorrectly, as several of our clothes were mixed up between rooms). Finally, there were bugs in our rooms of different varieties (lizards, roaches, mosquitos, centipedes, etc.) The breakfast food is okay for Western tastes but is not good at all if you are accustomed to authentic Vietnamese food. However, the cook is very sweet, and we appreciate her efforts in making food for us so early in the morning. All in all, we did not enjoy our stay here and will not be returning. We urge you to consider our experience before booking. It is not the worst hotel you can find in Hue, but there are definitely much better options for a similar price tag.

We loved staying at Friendly Hotel .This Hotel certainly lives up to its name . This place has it all : extremely kind staff,buffet breakfast,good wifi,room is very clean and the rate very cheap. All in all,a wonderful hotel. We had a fun and nice stay Definitely recommend this hotel and will stay here again when I come back through Hue . Thank you