Pickalbatros Citadel Resort Sahl Hasheesh

This is the best resort in hurgada. It's worth coming to hurgada to visit here. Not only the facilities here, but the service here is really great. In particular, Mohammed Ahmed's kindness and the way he serves guests are equal to those of the best managers in the world. I hope you feel this joy when you see this review

It’s a very nice stay, the hotel room is clean and big enough for three person (we had a extra bed). The food in all the restaurants are excellent, we particularly love the Italian restaurant, with steaks and pasta. Staffs are kind and friendly. Highly recommend.

Perfect hotel in every thing , early check-in and free upgrade to marina room , friendly and professional stuff in every department ,the most clean hotel I had ever seen. You can't get better view than Pickalbatros Citadel ever. I met a serious problem in check in after the cheerful welcoming form every one of stuff. The problem was that my reservation rate from trip.com was not for Egyptian people and I have to pay a difference fees to the hotel about 15 USD, Mr. Mahmoud and Mr. Mohamed Rashed from the reservation team told me that issue and asked me to contact with the customer support team of trip.com . Once I contacted trip.com customer support team they solved the problem in only 5 mins and covered the difference for me. I payed the hotel and trip.com compensate them for me. Thank trip.com & Pickalbatros Citadel. I will come again for sure, and my next reservations will be by trip.com as a trusted site.

Hotel is beautiful but service is far beyond

Staff are lovely, very helpfully caring n every way, the facilities are A* I would recommend this hotel to any kind of traveler, solo, couple or family ,

An overall bad experience. Despite the superb facilities and comprehensiveness of the hotel (private beaches, a variety of food buffets, etc.), the service was absolutely terrible. As I stayed 2 nights more than my friend did in the same room, they wanted to keep my friend's passport at the reception to prevent my friend from just free riding all the services in the hotel. Let's say this is reasonable; however, they were so insecure that they need to watch my see my friend's uber to arrive at the hotel lobby before they could finally return her passport, and they said even if my friend just stayed at the hotel lobby overtime (without using anything), she needs to pay. Like seriously ***. Minor inconvenience: - Needed a charging cable in the midnight, requested at the reception, rejected. They said I could keep my phone at the reception but could not lend me a single cable. - Poor wifi connection in my room, asked for help at the reception. The receptionist said if the phone is working in the room, then they could not do anything. The problem remained unresolved.