Guest User
June 6, 2024
We recently stayed at 7Pines Resort Ibiza and had mixed feelings about our experience. The location is absolutely stunning, offering breathtaking views and a beautiful setting that is perfect for relaxation. The staff were very kind and always greeted us with a smile, which made us feel welcomed. However, several issues during our stay left us quite disappointed. First, we had a frustrating experience at The View restaurant. Despite its reputation, we waited for 90 minutes before any food arrived at our table, and when it did, my order was incorrect. At their other restaurant, things were no better. They mixed up our order and failed to bring two items we requested. The most concerning incident occurred when they served my husband a meal containing gluten, despite us informing them about his allergy. This oversight was not only careless but could have had serious health consequences. Additionally, our room wasn’t cleaned until 4 PM on the second day, which was a little bit unusual. The hotel’s handling of my husband’s allergy was consistently poor, creating significant frustration for us. This mishandling overshadowed much of our stay and made us eager to leave. Lastly, for those looking for a quiet and peaceful time by the pool, be aware that the hotel sometimes hosts DJs who play loud music. This can be quite disruptive if you’re hoping for a serene and relaxing poolside experience. In summary, while 7Pines Resort Ibiza has a fantastic location and friendly staff, the service issues and poor handling of dietary requirements made our stay less enjoyable. We hope the management addresses these problems to prevent future guests from having similar experiences.