Guest User
June 27, 2024
Just got back from 7 nights here. The hotel itself is stunning, absolutely beautiful setting and views. The staff seemed nice and the communal areas were all clean. once we settled into our room we noticed something under our sink, left from previous guest which was pretty disgusting to be honest and i didn't want to touch it so asked at reception if the cleaning team could remove it. It was never dealt with even though the staff members face dropped every time we complained and told them what was there. Gross. The food let's this place down if you are english. It's bland and there looks like there is alot but it's usually just the same dish a few times over. The snack bar down by the pool saves the day with pizza, kebabs and jacket potatoes which were all lovely. The water park was a big hit with us, As was the beach. The lads at the water park do a better job entertaining the kids than the entertainment team do. The cabana was a highlight and a must do, highly recommend the jacuzzi one. Overall we had a lovely holiday but had to eat out 4 of the 7 evenings due to the food being sub par. Had the cleaning issue been resolved I would have scored it higher but I was really let down with, even after explaining what was there, it still not being dealt with.