Guest User
May 28, 2025
We booked a Jacuzzi Cottage for ₹12,000, expecting a relaxing and memorable experience — but what we got was continuous frustration and poor service. From the moment we checked in, the jacuzzi was not working. We complained four times, and although they attempted to repair it, it stopped working within 5 minutes every time. Even by checkout time (11 AM), it still wasn't fixed. The main feature we paid for was never usable. We raised this with the manager, but he was completely uninterested. Instead of taking responsibility, he kept telling us they'd speak to the CEO — all while making us wait, even though they knew we were getting late to check out. Eventually, they refunded us ₹3,000, but considering we lost the main feature of our ₹12,000 booking, this was not a fair resolution. To make matters worse, Wi-Fi and TV were not working either. We didn’t come here just for a place to sleep — we came to create good memories, but this experience ruined that completely. If you're considering booking this place for the jacuzzi or any premium experience, please think twice. You're taking a risk.