La Reserva Virgin Lodge

Horrible experience. I went there to spend three nights and I had to switch to another hotel after the first night. It is supposed to be a 4-star hotel, but it is overrated. Maybe in the past was good, but not today. They have barely invested money in maintenance and everything is quite old and dirty. The mattress was yellow and old. The blankets were dirty with plenty of stains. The corners of the room were black. The bathroom mirror was rusty. Some parts of the walls and doors were shaded because of the dirt. The sunblind was kind of broken. Our room was a middle-category room, so I just don't want to imagine how was the standard room. The food, as well, was not good. I tried the Caesar salad and the presentation as well as the chicken was not good. In my humble opinion, it is a dish that is hard to cook it badly. When we told them they offered another room with the same category. We just preferred not to try and they reimbursed the money for the nights we didn't spend. Maybe the worst part was that there were no apologies for the inconvenience. Such a horrible experience.

It is a perfect place to stay in Puerto Iguazú. An ideal place to rest with the family. Comfortable and spacious rooms with a beautiful view of the iguazú rainforest. And very friendly with the enviorment, on the other hand very kind the hotel´s personal.

The room needed maintenance & looked tired . The air con did not work as the filter needed cleaning. The room was spacious & bed was comfortable. Poor wifi through out the resort. The service in the restaurant was poor for lunch and dinner . The food came out cold and was bland as the staff were too busy talking among themselves and most of them did not understand english. Breakfast was ok , but you need to go early as they ran out of crockery and cutlery by 8 am ! The location is far from town unfortunately.

This hotel is in tremendous disrepair, not maintained, and has definitely seen better days. The staff is unfriendly, never smiles, and all of them act like they would rather not be there. Rooms are clean, but everything is old and tired. This may have been a great resort at one time, but not anymore. The bartender was never there and you had to look for him to get a drink or towels. The food quality was poor and the service in the restaurant was very slow except for Lucas who was great. I would not stay here when there are many other choices and better quality hotels in the area.

La Reserva is a gem in the middle of the jungle near Iguacu Falls, Cataratas, Argentina. The staff was incredibly helpful when our original itinerary had to change due to flight delays, and very helpful in general! They provided local information, suggestions, taxi service, and were very friendly and warm. Our room was lovely and clean with very soft bedding and linens. The pool and grounds were incredible! We loved our stay here very much. Other reviewers have complained about language barriers - you are in a Spanish speaking country! Know some basic Spanish when you arrive. If you don't know Spanish, use a translator app. One observation about the restaurant - the food can be quite good, but it will take a while to arrive. Again, you are in Latin America, the pace of life is slower. Be patient, have a caipirinha by the pool or a glass of delicious Argentian wine while you wait for food to arrive.

Location in the rainforest was lovely. Room was comfortable. Breakfast was excellent as was pasta dinner the first night. Dinner the second night was passable, chicken was dry. Staff were very pleasant and helpful. Power went out a couple of times with rain storm, took a while for generator to kick in.

Let me start by saying that my daughter and I arrived late because our plane was delayed. When we arrived we were met by the nicest young lady you could image, Mixel. She went above and beyond to make our entire stay perfect. She was warm and patient when we attempted to speak Spanish. Mixel was so helpful too. She helped us with EVERYTHING. We need a taxi to see the Brazilian side of the falls. She took care of it and told us what to expect with regard to traveling into Brazil. The next day, Mixel helped us with an excursion to the Argentinian side of the falls, including the boat ride. She also helped us with a Horseback ride through the jungle. To say she was amazing would be an understatement. Now to the hotel, pool and restaurant itself. The hotel is gorgeous, set in the middle of the jungle with terrific wooden paths throughout. Lots of wildlife including frogs, lizards, birds and of course bugs. The room was gorgeous with a lovely comfortable bed, nice bathroom and a screen enclosed porch and hammock. Really fantastic room. The pool was likewise terrific. Very clean, warm, and a nice pool bar. The restaurant was just ok. Some dishes were better than others. But the proximity to the town is great – quick and easy taxi rides and you’ll find some amazing food at AQVA. The only issue we had, was the taxi driver we had that took us to the Argentinian side of the park – and the following day, to the airport. He was terrible. I did not get his name unfortunately. He was rude (unlike Oscar who took us to Brazil – who was amazing)… he demanded we pay him in advance and would not accept any of our US Dollars. I understand that parts of Argentina are very strict about US currency, but he was ridiculous. One minute saying a $5 was perfect, then saying it wasn’t. On the way to the airport he demanded money upfront, refused all of our bills, so we had to go to ATM (which are so outrageously expensive and only give you $15,000 pesos). He took us to an ATM, demanded we pay $16,000 pesos (added $6,000 for the extra stop to get the money he was demanding), argued with us, and finally I was able to come up with pesos and US dollars he was demanding. He was the only rude person we met during our entire time in Argentina including Buenos Aires. If I had had the time, and was not rushed to catch a flight (which we made while they were already boarding), I would have left the taxi and got another one.

The hotel is located inside a jungle reserve, so better rent a car or have lots of cash for taxis. WiFi did not work most of the time. Be prepared to see bugs, spiders, or small centipedes inside your room, they’re mostly harmless. This place is surrounded by nature, so if you do not enjoy this, I suggest looking for alternatives. Limited options for dining and having food, and it’s far from the main town.