Zuri Hotel Reviews

Response from Property: Dear gibo_27,Thank you for sharing your detailed experience with us! We’re thrilled to know that you had a great stay and appreciated the early check-in, convenient location, and exceptional service from our staff. It’s wonderful that you enjoyed the variety in our buffet breakfast and the rooftop infinity pool with its pool bar and jacuzzi – definitely guest favorites!We’ve taken note of your feedback about the shower heater, and we’ll ensure this is addressed for a more comfortable experience next time. We’re glad to hear you’ll recommend us and look forward to welcoming you back on your next visit!Best regards,

Response from Property: Dear Herman,Thank you for your review and for sharing your feedback with us. We're glad to hear that you appreciated our excellent location and found our staff welcoming and friendly.We apologize for the limited amenities and the experience you had with the breakfast availability later in the morning. Your comments are invaluable, and we will work on improving our offerings to ensure all guests enjoy a satisfying breakfast, regardless of the time they dine.We also appreciate your input regarding the express check-out process, and we will take this into consideration to enhance the efficiency of our service.Thank you again for your insights, and we hope to welcome you back for an improved experience in the future!

Response from Property: Dear Zaya1234,Thank you for your feedback and for choosing to stay with us after so many years! We're thrilled to hear that you found our hotel clean and well-managed. We appreciate your comments about the breakfast options and are glad you enjoyed it.We sincerely apologize for the inconvenience you experienced with the hot water and the delay in service. Your insights are invaluable, and we will take them into account as we strive to improve our guest experience. We hope to welcome you back in the future for an even better stay!Warm regards,

Response from Property: Dear MjNarra86,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!

Response from Property: Dear Krisha Alexis,The team is overwhelmed with your feedback. We’re glad that you enjoyed your stay in Zuri Hotel. We shall hope to see you again on your next visit in Iloilo City! Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you soon!

Response from Property: Dear Guest User,Thank you for taking the time to leave a review about your recent stay at our hotel. We sincerely apologize for the unfortunate incident with the cockroach in your brother's soup. This is absolutely unacceptable and falls far short of the high standards we strive to maintain, especially for a loyal guest like yourself.We understand your disappointment with the lack of an immediate apology from the restaurant staff. We are taking your feedback very seriously and will be reviewing our service protocols to ensure such situations are handled promptly and professionally in the future.We truly appreciate your understanding that mistakes happen, but it's how we respond that matters. Upon learning of the incident, our team immediately prepared a complimentary fruit platter to be delivered to you as a token of our sincerest apologies. Unfortunately, we were informed you had already left the restaurant.We value your loyalty and trust, and we hope you'll give us another chance to demonstrate the exceptional service you've come to expect from Zuri Hotel. We would love to invite you back for a complimentary breakfast for two (2). Please don't hesitate to reach out to us directly at Zuri Hotel so we can personally ensure a perfect experience.Thank you again for your feedback. We look forward to welcoming you back soon.

Response from Property: Dear Sir/Madam,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!

Response from Property: Dear Guest,Thank you for sharing your experience with us. We’re delighted to hear that your overall stay was enjoyable and that you found our amenities, surroundings, and cleanliness to your satisfaction.We sincerely apologize for the oversight at our main entrance during your arrival. Your feedback regarding the lack of assistance with luggage and opening the entrance door has been noted, and we will ensure this is addressed with our team to uphold our commitment to excellent service.We hope to have the pleasure of welcoming you back soon for an even more seamless experience.Best regards,

Response from Property: Dear Guest User, Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!

Response from Property: Dear Ivy,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay at Zuri Hotel and appreciated our convenient location, generous breakfast buffet, and the amenities we offer. Your feedback means a lot to us, and we look forward to welcoming you back in the future.Best regards,

Response from Property: Dear Guest User,Thank you for these wonderful and humbling comments. We are glad that you appreciate it. Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you again at Zuri Hotel!

Response from Property: Dear Laiya,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!

Response from Property: Dear IceLim,Thank you for these wonderful and humbling comments. We are glad that you appreciate it. Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you again at Zuri Hotel!