Hyatt Regency Indianapolis

Expected luxury, got basic Due to construction, getting to the hotel took a very long time. Took 20 minutes to drive 2 blocks. Self-park is an underground labyrinthine nightmare with thr worst system for entrance and exit. When I went to my car late that night, there were sketchy people walking around looking into cars. It felt very unsafe. Because i didn't pay valet rates, there was no one to help me with my luggage. The bathroom didnt have a ventilator fan, and the refrigerator was tiny and didn't have a freezer, so there was nowhere to keep my ice packs frozen. The ice machine on my floor was broken. The bed was uncomfortably firm. There was loud street traffic noise until midnight. All in all, I was hoping for a night away where it felt like I was being looked after at a nice hotel. Instead, I was left irritated and feeling like I overpaid for a very basic experience. The very next night, I stayed at a Hyatt Regency in Indianapolis and had a much better experience. This one just doesn't deliver better-than-average and is not worth the price. The only benefit was that it was an easy walk to Lucas Oil Field.

Our room smelt like literal cat piss so assuming the carpet was not clean or sofa bed. The bed sheets had no fitted sheet so the mattress top was exposed. The overall cleanliness was suspect, and we checked in and out as quick as possible. Would not recommend.

Disappointed The room was very pricey for what you get. We wanted to check in early, given a hard time: wrappers were left in the bathroom, Luke warm water at best to shower. We couldn’t order room service they just kept telling us to use a QR code with no other explanation.

Staff was very friendly. The room was really nice, clean, spacious & I love the hive like lobby. Has great amenities & multiple restaurants are at a walking distance, including the convention center.

Great location, Great view. Expensive rooms, expensive parking. Nothing was included like other hotels, such as breakfast. You also had to pay $65 per day to park your car there (valet) or you could park it yourself for $45 for every time you came in.