Pandanus Beach Resort & Spa

Pandanus Hotel features spacious, sea-view rooms, a 50m pool, and a diverse breakfast. Its friendly staff, beachfront location, and cleanliness enhance the enjoyable stay.

There are a lot of pluses at the Pandanus - spacious rooms, well maintained and cleaned, (my cleaner was lovely and very attentive) all with sea view, hygiene and cleanliness were excellent, beautiful beach, clean and plenty of sunbeds (though many guests were out with their towels very early to reserve their favoured spots). The beach attendants were helpful and the reception staff attentive and gave good service. There was entertainment every evening outside (with the smokers and the mosquitoes) and live music in the restaurant at some meal times (a little loud for me). The gym is small but the equipment all works and enabled me to have a good pre breakfast work out. I also did ‘yoga’ with the gym attendant some afternoons which incorporated some yoga/pilates and although it was different I enjoyed it. I used the spa for massages and the masseuse is excellent. I had the Asian one which is described as ‘strong’. The hotel gave me a breakfast bag when I left very early for my flight and ensured my case was brought down to reception which was a nice touch. However I did not find the food appealing to my taste and much of it is rich for anyone with a sensitive digestion. The breads and pastries were excellent, the salads were repetitive. A lot of work had been given to presentation. I liked that oat porridge was available for breakfast most mornings, but on two occasions it was like hot milk with a few grains of oats in it. There was always fresh fruit at every meal. Whilst service in most areas of the hotel was very good, I found the bar and restaurant staff were not always attentive, twice I was overlooked for a drink in the restaurant and several times was half way through my meal before I was served. The restaurant was not busy during the times I ate. The filter coffee was not maintained adequately and the bottom 1/3 of the pots was undrinkable. There was no schedule of daily animation. What was offered (as far as I know two aqua gym and two darts sessions in 14 days plus a few sessions of yoga. It was random and seemed ad hoc. I knew the all inclusive drinks were limited before I went but not to offer diet drinks as part of AI is not satisfactory, neither is serving instant coffee in the lobby bar and very limited snacks. The wifi was spotty and I had to repeatedly log in during the day on all devices which was annoying. Five times I had to ask for reception to open the gym attendant 7 am when it is supposed to open. Whilst the ‘cons’ might all be considered minor in nature, (apart from inconsistent service which I think needs addressing), an accumulation of niggles, some of which I have not mentioned, mean that I could not give more than four stars. Compared to other all inclusive hotels I have stayed in, in my view this hotel is offering full board with a limited drink offering. Hotel preferences are personal and many people love the hotel but it wasn’t for me I am afraid. I do appreciate that the management ar

The staff could not have tried harder to please. We felt genuinely welcome. The restaurant has a wide variety of food on offer, a lot of European. That was not what I was there for. As this was our last stop before home we had got used to certain dishes. When I was asked if I was happy with the food or was I needing something I mentioned the missing curd which was regularly on offer in our other hotels. No problem, said chef, I can get you curd. And it then arrived at our table on request! So kind. The hotel is rather remote from anywhere else so beware.