Innot Hot Springs Health and Leisure Park

When we booked we said we required a peaceful site away from the pool area we were assigned a site we were happy with and paid for the 3 nights. Upon arrival we found out our site had been changed to right next to the pool area which we later found out was an emergency overflow site and in direct line with the cabin holding the pool pump which is on 24/7. When I complained I was told they had the right to move us and gave me no good reason for doing so. The lady didn’t even come and talk to me she sat staring at the computer I had to lean on the reception counter and look round the corner to speak to her. Basically they couldn’t care less subsequently our stay was extremely unsatisfactory. The pools themselves are ok to call into if you are passing but I wouldn’t go out of my way to make a visit. Extremely poor customer service!

Lovely quiet park with great spots to walk your dog. Yes it has changed ownership but definitely not for the worse. Still nice clean amenities, and the pools are lovely. I'm sure with time this place will be booming! Get the Cafe going with burgers and a bit more choice. Get a liquor licence if possible to cater for those who wish to purchase an alcoholic drink from the fridge. Overall a pleasant stay and worth coming back for. New owner is polite and friendly.

Unfortunately with the last change of owners the atmosphere has gone. Stayed in budget room $105 for a couple, one packet of biscuit and a water bottle for two people. The room doesn't have access to water apart from going to the camp kitchen to get water. They no longer have utensils, cooking pots, plates to use when staying in the room. So unable to cook anything up for dinner. They did advise that they have limited fried food for dinner to purchase. A big missed opportunity to utilise the kitchen with some decent home cooked roasts etc. The room had a new TV in it but no free to air programs you had to use your own WiFi, unfortunately they are in a Blackspot for a lot of carriers. If we are paying for a room we should not have to wash and dry cups, put garbage in outside bins, make room up to and condition as we got in. If you didn't follow that they could charge $100 per hour to do make up the room. Outside pool spas do not work and the pool temp can be hotter. Inside pools are adults only but there was kids in there as it was warmer water. 3:30am the cleaner goes through and clean the amenities but doesn't understand how to do it quietly. So after an hour we could get back to sleep. The rooms, amenities and 5 out of 6 pools are not disabled friendly.