Rufi's Hotel Innsbruck

The hotel is at a good location though it is not at the city center but at least you can get a parking lot. Currently the Tourism Board is offering a transportation pass for those that stay at least 2 nights. With that pass, you can take the bus and trams easily to visit places of interest.

I spent some time in the lobby restaurant, but stuff members seem to get rid of their daily frustrations on guests. In my case, they billed me too high as they had some internal mess up. They were extraordinary rude, impolite, and showed an unacceptable behavior when I complained. Permanent personal insults while reading emails where unacceptable to me - so I packed and let the place. As a business traveller we want out peace after long travels - such a behaviour was unacceptable, and does not fit to what the place wants to be - a LOT of staff training needed.

Great hotel! Well located to walk along the river into the Old Town. Standard rooms not huge but very well presented and looks like everything was new. Cosy reception area and bar. The staff were super friendly and when we checked in gave us a voucher for a complimentary drink at the bar and when we got to our room we found little Milka chocolates had been left on the pillow which was a really nice touch. Breakfast was also good – variety of things both hot and cold on offer. We would definitely stay here again.

This place was TERRIBLE! OK, Buckle Up for my review…. Originally planed to stay here a week but left after a couple days. I was switched between rooms 4 times because the A/C doesn’t work in any of them, yet it works fine in the lobby. I only found out the A/C in the room is regulated to 5min of air con so the hotel can save money. Everyone was complaining because the sun bakes the back of the hotel and the rooms were over 33 degrees C (90F). So all the rooms smell from sweaty body odors and the beds are greasy with sweaty oil. When I brought this to their attention they offered me a rickety old floor fan (at no charge) ???? Seriously? They also list “parking” but all the spaces are always full, when I finally got a spot under the hotel in the garage I noticed all the cars are banged up because the spaces are so small. If you look at the spaces they look like they were once normal size but have been squeezed down to accommodate more cars. Then there’s the food… The food serviced for breakfast is awful and appears to be what’s leftover from the restaurant the day before. It’s so bad it’s hard to describe. I could never complain about any of this to the front desk because they were always 7+ people deep with other guests complaining. Some big guy who I was told was the manager was yelling at some girl who was asking for her money back and was in tears because it was her honeymoon and this place was ruining it. I left for a cheaper hotel downtown with no A/C and no parking, or breakfast and it was 10X better for half the price. Plus, this place claims to be close to all the fun things to do in Innsbruck. That’s another total lie, they are on the outside of town but give their guests a bus ticket. It’s ridiculous. They also tried to charge me for the total stay when I checked out 3 days early for my room never getting below 28C. Luckily, my Credit Card company was on top of it and I got all my money back. There were so many people complaining that I’m skeptical of and positive reviews on TA.

I liked the whole experience of the hotel. Staff was awesome the food was amazing. Condition of the room was great. A really awesome hotel. I would recommend it to anyone and will stay there again. Thanks Clive Anderson

The hotel is very clean! The restaurant at the hotel is also very good. The breakfast is phenomenal!