Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 24, 2026|Grand Jacuzzi Room
Damon TeowWe had a wonderful stay at this hotel. The room was spacious, and well-maintained, with a comfortable bed that ensured a great night’s sleep. The staff were friendly, professional, and always willing to help with any requests. The overall facilities were excellent. We truly enjoyed our experience and would highly recommend this hotel to anyone looking for a comfortable and pleasant stay in Hatyai. Look forward to visiting again in the future.
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Price per night from:€ 42
Posted on Mar 23, 2026|Superior Twin Room
Wen KeeThe hotel quite nice and comfortable for stay. The staff there very friendly for help anything if can, environment and room clean, can also travel to Makro and Central Hatyai easily. If need go to town around need take grab or tuk tuk around 10min for arrival.
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Price per night from:€ 16
Posted on Jun 4, 2026
Guest UserI checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place.
Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place.
I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels.
On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either.
My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents.
Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.
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Price per night from:€ 30
Posted on Jun 20, 2026
vongcatcatThe hotel's most impressive features are the beautiful lobby, automated toilets, and bathroom decor. However, the in-room toilets are not automated, and the bathroom tiles are different. The shower gel smells lovely, but the shampoo leaves hair dry, and there's no conditioner. The water pressure is poor, and the hot water is unstable. There are no slippers and no doorbell. The internet disconnects during the day and can't be reconnected. Soundproofing is bad, but the bedding is comfortable, and the pillows are just right – neither too soft nor too firm. The hotel's ground floor offers complimentary coffee and snacks, but the drinks are unpleasant; many people just pour coffee and leave it untouched. There's no air conditioning indoors. The location is very convenient, with excellent connectivity. It's a 3-minute walk to Peter's Panang Nian Gao, an 8-minute walk to Hood Coffee (highly recommend the 'dirty' coffee – it's not too sweet or greasy), and a 10-minute walk to Kim Yong Market and Lee Garden Plaza, where you can find anything you want to eat. If it rains, you can borrow an umbrella from the hotel. The staff are nice, and the hotel can arrange car transfers for guests to and from Penang, the Malaysia border customs, and tours in Songkhla city, costing around 2,000-3,000 Thai Baht. In-room massage services can also be booked.
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Price per night from:€ 28
Posted on May 18, 2026
Anonymous UserEverything was great, just the location was a bit average. But that's okay, taxis are cheap. The biggest issue was the Wi-Fi. You needed to log in with a separate username and password, and even then it was unstable. It would constantly disconnect, and you'd have to wait for it to reconnect or log in again with another account. It was such a hassle, why does it have to be so complicated?
However, there's a massage place next door that's cheap and good! The hotel even promotes it; the flyer says 350 baht for a two-hour Thai massage, but it's actually 300 baht for two hours. It's cheap and excellent! Definitely worth checking out!
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Price per night from:€ 9
Posted on May 23, 2026
LHUIXINThe hotel's location and customer service were great. However, there were a lot of mosquitoes in the room, and a strong smell coming from the drain. The bathroom in the room was quite unappealing due to the sewer smell. I hope you can address these issues. Other than that, everything was fine.
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Price per night from:€ 20
Posted on Mar 24, 2026|Superior Double room
แดงพงศ์The breakfast set offers a wide variety of choices, with complimentary drinking water and coffee, and even a coffee machine. It's located in the alley behind the Crystal Hotel. The road leading to the hotel might be a bit rough, but the hotel facade is beautiful with a parking lot. They also sell healthy snacks and drinks.
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Price per night from:€ 20
Posted on May 24, 2024|Double Room
ReviewedCompared.comOverall Value: 9/10
Room Size: 10/10
Spacious
Balcony with washing basin
Room Cleanliness: 9/10
Found some hair on the floor, but generally clean
Daily room cleaning and bed linen & towel change available if you wish
Ant infestation at the toilet washing basin (Room 203). Ants were on the comb and electric shaver. Maybe previous guests washed food items at the washing basin.
Bed Comfort: 6/10
Bed mattress is firm/hard; backache if you sleep too long on it
Pillow is quite high.
One extra pillow is available in the wardrobe
Room Amneties: 8/10
Desk for writing or laptop use
Chair has no seat cushion, so a bit hard to sit on
Many power points
Table space for charging phones
Lighting is good
Vanity desk with mirror
Flat-screen TV with Thai and English channels
Fridge
2 drinking glasses
No kettle
No hair dryer
4 bottles of mineral water provided every day (2 for fridge)
Basic toiletries provided in toilet - toothbrush, toothpaste, shower cap, earbuds, shampoo, bodywash
Some furnishing were slightly worn-out or damaged
Balcony has washing basin and small clothes-drying rack
WiFi: 9/10
188-380 Mbps Download Speed / 162-406 Mbps Upload Speed on SpeedTest app
Aircon: 10/10
At 28 celcius degrees temperature setting, it is cold enough to cool the room
Shower Comfort: 7/10
Water-saving shower head means water output is somewhat limited
Shower area is spacious enough
No sliding door at shower area means water gets to the toilet area when taking a shower
Location: 7/10
Not close to tourist attractions; long walk (2km) or use Grab (about 70 THB at time of writing)
Morning mobile food stalls nearby (from about 6:30am to 9:00am)
Small local restaurants nearby
No public transport (that I noticed)
Small mini-mart nearby (Vogue Supermarket)
15-min walk to Big-C supermarket, food court and shopping mall
Opposite Bangkok Hospital
7-Eleven store at Bangkok Hospital is closed for renovation at time of writing
Customer Service: 8/10
Receptionist does not greet guests. Mostly looking at their phone.
Generally polite when you talk to them.
Parking:
No guest carpark
More reviews and tips at ReviewedCompared Com / HatYai
Tips & Other Info:
Book via Google Map to find the best price
500 THB cash deposit required for key at check-in
A photocopy is taken of your passport at check-in
Free shuttle bus to and back from Diana Shopping Complex. Ask receptionist to order for you.
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Price per night from:€ 57
Posted on Sep 16, 2025|Superior Double Room
Guest UserThe hotel hygiene is well maintained. We love the ambience. If you need to shop, there’s a mini Big C store right infront of the hotel. Entrance for hotel is behind Big C.
There’s no lift, so the staff helped us to carry our luggage. We checked in late around 9pm and the staff on the duty at the receptionist that night wasn’t so friendly. Had the difficulty to communicate and gave us look when she was frustrated. The staff we meet earlier in the morning and during the checkout were nice and warm.
The TV was not a smart tv, so there’s only 3 news channel available. Tv remote control not functioning. The blind/curtain is see through.
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Price per night from:€ 13
Posted on Sep 21, 2024
Guest User
The room is clean, the air conditioner is cool, but the TV and the kettle have problems and can't be used.
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Price per night from:€ 15