Cititel Express Ipoh

This hotel is close and walking distance to Ipoh train station. It is situated next to Padang Ipoh. My room has a great view of the Padang. Hotel room is clean and comfortable

Convenient location. Walking distance to concubine lane. Lack of parking space but provided another parking facilities at other building with shuttle bus service. Only 2 elevators so need to wait for awhile. Room ac temperature unable to adjust even turned to the lowest. Water pressure from the shower is strong.

The security guards and receptionist were very friendly and welcoming, always greeting us with a smile and making us feel safe and comfortable throughout our stay.

We had a wonderful stay at cititel express. The guards were helpful in guiding us to park at the very narrow carpark. The services were professional and friendly. The room is simple and clean. Only cons is the location which is located at a sharp turn

I had a great stay at Cititel Express Ipoh. The hotel is very clean and well-maintained, and the staff were friendly, helpful, and professional throughout my visit. The room was comfortable and spotless, which made my stay even more pleasant. The location is also very strategic — it’s close to many popular attractions, cafés, and local eateries, making it convenient to explore Ipoh. The only downside is that parking can be a bit challenging, especially during peak hours. However, overall, it’s a wonderful place to stay if you’re looking for comfort, cleanliness, and convenience in the heart of Ipoh.

Improvement needed: The main entrance location is not convenient for elderly guests or people with accessibility challenges. A big no for the parking system, which operates strictly on a first-come, first-served basis. I spoke with the receptionist — a young Indian gentleman — and explained that my mother uses a wheelchair. I asked if he could help reserve a basement parking spot for easier access. He refused and made no effort to find an alternative solution or show any empathy. His attitude was dismissive and unprofessional, which reflects very poor customer service. Since this is part of the hospitality industry, front desk staff should be well trained in customer service and communication. Unfortunately, he seemed untrained and unaware of how to handle guests with special needs. The good/positive thing: 1. The hotel lobby and several floors have been renovated. A water dispenser is available, and there’s a 7-Eleven store conveniently located on the ground floor. 2. The driver and security guards provided outstanding service. When they noticed my mother struggling to get into the shuttle van, they showed genuine care and empathy. They immediately coordinated to reserve a basement parking spot for us. The arrangement was ad hoc but handled quickly and thoughtfully. Their warm-hearted support truly touched my family and me. The hotel owner is lucky to have such kind and compassionate staff members — they made a lasting positive impression despite the earlier unpleasant experience.