Ibis Irapuato

Regular

I honestly disliked, that the property was not disabled friendly, yet a sign next to reception which I pointed out to the front staff. No safe to put your money or passports away. No coffee maker, No Refrigerator, No bottled water. wow really all these things all the other hotels provide. Everything I mentioned above is what makes us travelers' life easy. Having none of these amenities really makes us not want to come back. Honestly, I will never stay there again. And you staff, every time I had questions, they never knew the answers and inform me they would get back to me with the information i needed. And your continental breakfast is so limited. I travel a lot and never never in all my years traveling have I seen such a limited menu, items for breakfast, and amenities that hotels should have for their guests. I will never refer this hotel. And if they as me, I will definitely inform them of what you guys don't provide. Your hotel is falling behind and need to provide better services.

I paid for three rooms, only to arrive and be told I would not be able to stay at the hotel in the rooms I paid for as they had none of the double queen beds available, after that I had to book a total of 6 rooms, two hours had passed since we arrived to the time the hotel was able to get us in.

I liked everything about the hotel until someone from the cleaning staff stole my AirPods.

House keeper where thieves stole expensive sunglasses and Levi’s pants talked to ibis management did not recuperate personal items hotel sucks and has lousy customer service and will not spend any money there again

The hotel was very clean I like walking barefoot so they need to mop the floors better other then that I was 💯 percent happy …

Everyone was so nice an professional. Anything I need, they tried to pleased me.

Everything good