The room was fine, though the Keurig machine didn’t work.
When we arrived, we waited at least ten minutes for someone to return to the front desk to check us in. The lobby was blasted with cold air every time the door opened.
Another staff member explained the front desk person was delivering towels and the one who spoke to us wasn’t trained to check people in. She was with two other staff having lunch while we waited for the front desk person to return.
It seemed to us that anyone could deliver towels without being trained, such that guests arriving cold and tired would not be kept waiting. Another family was in line behind us becoming exasperated as well.