Hotels in Dallas City Center, Irving

Unreasonable charges! ! ! Originally this was a hotel with no merits. The rooms were clean and comfortable. The key was the location, which was not far from the art museum and the Natural History Museum. There was nothing special about it. Breakfast was average, with fruit but no vegetable salad. But leaving the checkout left me feeling confused and even worse. After breakfast on the first day, the male waiter asked me to sign the bill. I said my room included breakfast, but the waiter said it didn't matter. I just had to sign and the front desk would know. I signed it, it was $52 for two people. The next day, we also chose the buffet for breakfast, and the waitress brought us each a glass of apple juice. I got the bill before I left, put down the order and left. I signed it without even looking at it. Signing an order without looking carefully is a hard lesson! ! ! When I checked out, I found that there was an extra $30, so I asked what the price was. The front desk said it was a breakfast tip on the 5th. I said I was eating from the buffet, but the waiter just poured me two glasses of apple juice without me giving a tip. Is she going to take the initiative to write a $20 tip on the bill? Is this reasonable? I can pay the money, because it’s my fault that I didn’t read the bill and signed it, so I have to acknowledge the bill. But I just want to ask him if this is reasonable? The front desk called the restaurant manager. The manager didn't say it was a tip. He said I chose a set meal and they would charge something else. This is absolutely hilarious! The order typed out to me clearly stated gratuity. I will never go to any Omni Hotel again! Too confusing! Ctrip customer service communicated with them, but they still insisted on their approach.

The Dallas Ritz-Carlton stands out for its top tier location and professional staff that treat you like a king. I was upgraded to a corner suite and it was grand with windows in two sides. Needed help with printing some documents and the staff helped me without any hesitation. I would stay here again when I return to Dallas.

The hotel is located in Downtown Dallas. The parking lot is across the street from the hotel and the parking fee is $30. There were many parties on the weekend when I checked in. There were rooms playing music and making noise at night. The soundproofing was very poor. The front desk handled it promptly after reporting it. The advantage is that it is very close to various attractions, you can go to Citywalk, and there is also a delicious barbecue restaurant.

This hotel is not worth the price. I called to ask if the swimming pool is heated, and the hotel replied that it is. But it turned out not to be. I booked this hotel with my kids just for the swimming pool. The paid breakfast is not as rich as the breakfast of a normal Holiday Inn. The room is also very small, and the hotel has no other facilities.

It’s a great place , one of the best hotel of the city with a excellent staff and location.

First time trying this hotel / service hotel. check in was a bit messy as I didn’t know how to get to my room despite instructions on email. It was late and I was tired so that’s probably why. But the rooms are just wow. Stunning view, the room was absolutely at a very high luxury level. Great large sized bathroom / shower.  You know should invest in a better coffee machine, the room deserves better ;-)  but OK there is a Starbucks and Cafe next door. The location is top dollar and my experience was fantastic.  I will 100% book again.

It was a very luxurious and nice hotel. I would like to stay again if I have the opportunity! The pool and the view from the room are very beautiful.

The front desk is very welcoming, and the check-in may soon come due to the epidemic and non-peak season. The base of the room is very spacious, but obviously has a sense of age: the sanitation is slightly unsatisfactory. The biggest criticism may be the surrounding environment. I feel like I'm in a homeless distribution center and I'm very careful when I go out at night.

The hotel is very conveniently located near the Union Tower and Union Station. From the airport, you can take the orange light rail line to West End Station, then transfer to the red line or blue line one stop to Union Station, which is very convenient. There are also quite a few bus routes nearby, making traveling very convenient. There are many important attractions surrounding the hotel, such as the location where Kennedy was shot, the Sixth Floor Museum, the JFK Museum, JFK Plaza, and the Dallas Holocaust and Human Rights Museum. A Greyhound station is also nearby. However, if you want to take the Flix bus, you need to take a bus or light rail to Deep Ellum. In addition, the hotel is a little far from restaurants and convenience stores, so it is recommended to plan meals in advance. The room has a very wide view, with a beautiful view of Central Station and the Reunion Tower. The entrance to the hotel is a bit hidden, located on the side facing away from the central station. It may take some time to find it when you first visit. The air conditioning system in the room works well and makes the entire environment very comfortable. The softness of the mattress is also very moderate, providing me with a good sleeping experience.