We had a great time until day 6. On day six we got a new cleaning person that did not clean our room good at all. They did not take out the dirty towels, clean the toilet, or restock the fridge or coffee bar. On the same day a credit card came up missing out of my wife’s wallet that was in the room and we got a fraud alert of somebody trying to use it off the property. We addressed it with the hotel staff and they opened a claim. The next day there was a hotel worker that was peeking in our peep hole and entered the room without knocking. My family saw him and made a noise which caused him to turn around, and when he saw my family, he ran off. He did not have a rag in his hand, cleaning supplies or housekeeping cart. While we were still at the property, I met with an assistant manager who took the incident very serious until we left the property. However, after we checked out, we could not get communication in regards to the progress of the claim very easily. I had to email them twice asking About the claim. Days later, they finally replied, saying that they were very sorry, but there was no evidence that their employees took the card and that what the other employee was doing was normal protocol. I don’t believe that. The timing of these two incidents is was a coincidence. This was a great resort in a lot of ways, but this made me feel very unsafe, which is my number one priority when taking my family to Cancun.