Majestic Elegance Costa Mujeres - All Inclusive

(TL:DR) Oh my goodness! I believe Majestic Elegance Costa Mujeres has potentially spoiled us for any other all-inclusive resort for some time! What an incredible experience! It is truly an all-inclusive experience, except for their off-site excursion company (GoMajestic), and their jet ski rental opportunity (Book those at the kiosk off the main walkway towards the family pool/sky lounge area!) We didn’t have much use for the butler service (1-2 times during our stay); however, Arturo was a sweetheart and very helpful! As far as tipping goes, we were recommended by others who traveled to similar resorts (Seeing as this was our first time!), to tip $1 for each drink at the bars, and $1-3 each at meals. We also did $5/day for housekeeping, because they did have to change our linens a few times during our 5-day stay. She was such a sweetheart and so efficient, so we were glad to do so. Not sure if they have teams or not, but we realized we had the same housekeeper every time, which was really neat! I’m not particularly sure if the way we approached tipping was appropriate/enough, but they were incredibly appreciative and respectful if it wasn’t (!) Highly recommend the swim-up suite with the outdoor jacuzzi! We were in room 3010 and it was absolutely wonderful - The jacuzzi was great for when the pools weren’t super warm, but you still wanted to be in water! The bubbles were very loud, but that was the only draw back! The layout of the resort itself was almost perfectly designed! The adult side is distinctly separated from the family side; the restaurants and shops weren’t far away or in the way; plenty of space to walk around and enjoy your privacy, yet still many community spaces for meeting people and making friends if you choose to! The beach was incredibly well kept. The beach was cleaned at least twice a day, with security guards walking around every so often to make sure the resort’s privacy and lack of vendors is maintained. We felt perfectly safe to walk the beach and stand in the water every night. The security guards would smile and wave to let us know we were okay, and they were also respectful of our privacy as we stargazed and chatted, soaking it all in :) The food was delicious! They accommodated everyone’s dietary needs very well, and we had so many foods to try! The buffet is great for lunch and dinner, but be sure to put reservations in for the dinner restaurant options when needed, because you don’t want to miss out! The restaurants are all included, except the steakhouse, which we plan on trying out on our next visit! Otherwise, Mar House is fantastic! We were fortunate enough to enjoy the lobster dinner there - It was some of the best lobster I’ve had in a while, and I grew up in New England! Every time we ate, the meats/seafood were incredibly tender and flavorful! I could go on and on, but suffice it to say, we absolutely plan on visiting again, and bringing friends! The resort caters to a wide range of individuals, and we can’t wait to introduce it to our friends and family! The only thing I’d say we wished was that there was one late night community space for the young adults to hangout at after Legends sports bar/club closed, because sometimes they closed an hour early, and then there was nothing to really *do* between 1 or 2am till breakfast, and not everyone wanted to invite brand new friends to their rooms 😅 We did make some great friends while we were there though, and actually have plans to visit them in their home cities this year! I hope more international visitors will be there next time though, as it seemed to be primarily Americans at the resort when we were there (!) 10/10 experience overall, and we will absolutely be visiting again soon!

I have been to Majestic Elegance resort a few times. Of all the resorts in the Costa Mujeres area I like Majestic the best. The grounds are beautiful and clean. The facility and services are excellent and the staff are friendly and always eager to serve. The buffets are excellent with different choices from day to day. This is a mid sized resort where you can walk everywhere, unlike others where you are dependent on golf carts. One thing I am disappointed is the resort has cut back on the live band entertainment after dinner. My party always enjoyed the live music in the past where we can dance and loosen up after a long dinner for an hour or 2. This time the entertainment hovers around 45 minutes and it’s quiet time. Even the lounge and piano one man band is missing in the upper lobby area. It’s too quiet for me.

Absolutely loved everything about this property! Our Butler was fantastic - just a heads up though other than the restaurants where the food was fantastic (don’t miss Le Bistro and the steakhouse) the buffet was just okay.

At the main buffets the wait staff was always very lovely. The food selection wasn’t anything noteworthy, it wasn’t terrible food but if you are interested in staying at a resort for great food, this isn’t the resort to go to. We did get to stay for Mexican night which was lovely as there was a huge spread of traditional Mexican foods. The temperature in the pools are not regulated and so the pools were often unoccupied due to the water being much too cold. The beach was okay, had lots of sea**** but we visited isla playa mujeres where we were lucky to experience a beautiful beach. I will say I did consider the resort to be family friendly but I would not return. The check-in process took over an hour and we were not greeted with any drinks throughout that entire process which would’ve been lovely considering we’d just gotten in from the airport.

I enjoyed my 4 nights and 5 days One thing that is disappointing is that the breakfast and lunch menus were the same every day. But everything was satisfactory

Great resort away from the hotel zone. Property was very clean, staff and service were top-notch. Food could be better, especially their sushi and buffet options. A lot of options with their alcoholic drinks as well. Lastly, butler service for Club members can be better (i.e., slow response, limited capabilities).

We had an amazing stay for 3 days. The rooms were really clean and spacious, staffs were friendly and food was great!!! Overall, had a great experience at Majestic😊

When we arrived, we were told the room we booked was not available at the time, and will be available the next day due to some construction issue (damaged pipe). We were downgraded to a different room, and when we got to the room, someone was already in there. We had to go back to the front desk to get this fixed. The check in process took almost 2 hours. There were poor communication in this establishment. We were offered complimentary massage for this inconvenience. We asked our butler/ staff regarding the offered massage, he appears unaware about the details on this. We handled this ourselves the next day, but the front desk also seems unsure about the details of this. Which is wierd, when the check in/ recieving desk mentions this will be noted on our account. No one also communiacted regarding the logistics about transfering to the new room if it becomes available. Like how our belongings will be transferred, when will we move etc. When we inquired at the front desk, the next day, the response was the room will be cleared and cleaned once the client has checked out. (not same story as damaged pipe). When we were checking out, we were told there was a balance on our account for the massage. Again, no communication from their team.